What is persona?

[Abhinaya]

Hi Team,

Can you please let me understand on what is persona and how it can be used in HRSD module. Any example will be appreciated.

Thanks in advance

[Community Alums]

Hello @Abhinaya  ,

Refer this:-

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/...

https://www.servicenow.com/community/now-platform-forum/what-is-persona/m-p/1126696

Thank you!

[Community Alums]

Hi @Abhinaya  ,

User personas are role based and focused on responsibilities. These personas identify who your users are, what behavior patterns they currently exhibit, their needs and goals, and the issues or pain points they currently face within a given context (i.e., a task or process).

You can create a great Persona using this : https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/...

in HRSD, personas can be : HR Agent, Hiring manager, Employee, New Hire,,etc..

[Community Alums]

Hi @Abhinaya  ,

 Is there anything else you need, else mark the response.