When approval request has been sent to user.

[niveditakumari]

Hi, 

When approval request has been sent to user. User has not approved that an after 3 days it should send that approval request to user's manager and when user's manager doesn't approve that approval request then it should create new approval request to user's manager's.manager. 

Can anyone please tell how to achieve that. 

Regards, 

Nivedita 

[Uncle Rob]

There are a number of different ways you COULD do this.
Knowing what you known of ServiceNow, what ways do you see?
What components usually deal in "if this then do that" scenarios?

[niveditakumari]

Hi @Uncle Rob, 

I need to achieve that using flow designer. 

Regards, 

Nivedita 

[Sumanth16]

Hi @niveditakumari ,

 In the workflow where you generate the first approval add a timer running in parallel. Set it to three days. After the timer, you add an If condition where a script checks if the approval for the request has been processed.

If the answer is no you generate an extra approval for the manager. Repeat the above step again.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[niveditakumari]

Hi @Sumanth16, 

Can you please show me demo on pdi. 

Regards, 

Nivedita