what's your actual business requirement?
earlier logic is working fine, now you just want to add 2 extra things
simply check these 2 things in filter condition
then use this script to further check
-> if logged in user is opened for OR logged in user is subject person OR logged in user is present in watch list AND Assigned to != Logged In user
(function executeRule(current, previous /*null when async*/) {
var openedFor = current.opened_for;
var subjectPerson = current.subject_person;
var loggedInUser = gs.getUserID();
var assignedToUser = current.assigned_to;
var watchListUsers = current.watch_list ? current.watch_list.toString().split(',') : [];
// Check if the logged-in user is opened_for, subject_person, or in the watch_list, and not assigned_to
if ((openedFor == loggedInUser || subjectPerson == loggedInUser || watchListUsers.indexOf(loggedInUser) > -1) && assignedToUser != loggedInUser) {
current.state = 'work_in_progress'; // Use your correct state value
}
})(current, previous);
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how are you determining who is agent?
User with particular role? or user belonging to particular group
My thoughts
-> update BR condition as this i.e. Add big OR clause and update as this
-> then in BR condition check for role or group membership for logged in user (this covers your agent part)
add either of this in condition based on role or group check
!gs.hasRole('agentRole')
!gs.getUser().isMemberOf('Agent Group')
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watch list condition will work fine here
If you are in watch list along with others and you are updating the comments the BR condition will evaluate as true
Since Agent is the Assigned to of Case then update as this'
Watch List Dynamic Me works, see here
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