When you re-publish the latest version of knowledge article, the older versions state changes to retired or outdated?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2022 08:36 AM
When you re-publish the latest version of knowledge article, the older versions state changes to retired or outdated?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-09-2022 09:34 AM
Hi Ashmiya,
It becomes outdated, this is stated and confirmed here in the SN docs.
'Knowledge contributors can create a new version of a knowledge article from an existing published version. This existing version can be either the latest published version or an older outdated version. All changes are stored in the new version of the article and the information in the existing article remains the same.'
Follow this link if you want more information - https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/co...
Thanks
-Harneet Sital (ServiceNow Certified Technical Architect)
Request you to please mark my answer as helpful or correct based on the impact
Find all my ServiceNow articles here
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-10-2022 04:24 AM
Hi
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-18-2024 04:36 AM
Hi Harneet,
I have a few questions,
1.) One of my question is
20th version article is in Published state -> Latest Version
and 19th version is in outdated --> Expected one
and 18th version in future publish in progress state --> Not expected one ,
2.) For another article when we revised the article of 8th version and then published then the version should be version 9 but here version 9 was skip and version 10 created, why?
If you know why these behaviors happen let me know.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-11-2022 05:45 AM
That is totally normal when using the Versioning feature with knowledge articles.
The informational link provided by
Thanks,
-Rob