Hello , Sorry for my question - I am newbie here....Trying to understand Auto assignment of HR Case in my PDI. Enable Skills based assignment on "General Benefits Inquiry" HR service, added skills = HR Benefit 3 agents from HR Tier 1 group has "HR ...
I have a HR service portal. I have a widget with "quick links" , a list of shortcuts stored by the user. These links come from a sharepoint and the contents are stored into "u_quicklinks" table . The table has two fields, 1)date created 2) URL. I n...
Hello, Does anyone know if it is possible to assign a task, from within an HRSD case, to a group of people to review and answer, instead of just a single person? We have several use cases where it would make more sense to assign a task to a group, li...
Is there a way to make this particular HR Task type "required"? "Upload documents", it appears the task can be "closed complete" without the documents being uploaded.
I would like to use a multi row variable set to collect direct deposit information, allowing employees to split their deposit into multiple accounts. However, we would like to limit the number of accounts they can use. Is there a way to set a maxim...
We had previously been using the regular ServiceNow Service Portal (/sp) site, but are in the process of migrating to the new Employee Service Center (/esc) as part of HRSD. I was wondering if there was a way to route users who navigate to /sp to au...
Hi Experts , We have created a record producer for submitting HR Case and as per requirement there are variables which need to be filled after HR Case gets approved . These variables need to be filled by "opened by" user . i have set this up by makin...
Our HR users frequently use the 3 dot menu in an HR Case form to send an email to the Opened for/ Subject Person. In cases where the business email is empty, the To field in the Compose Email popout window does not populate with a value. We would lik...
I am not able to get rid of chat icon on page.By removing html lines in ESC header,chat in menu item is not showing up.But still below icon is available on employee service center portal: I have deactivated all chat properties as well, but this icon...
When closing an HR Case, all Child cases are being set to Cancelled. Can someone direct me to what is setting the State of the Child cases as we would rather have them follow the identical state of the parent.
Hi I just create a custom table in Human Resource: Lifecycle Event scope. Now I want to delete this table but whenever I tried to delete it shows this "Delete operation against 'sn_hr_le_bms_le_table' from scope 'rhino.global' has been refused due t...
Hi All, Short description field on the HR Case form is getting populated with the HR Service name only in english for all the user.Even if the user's preferred language is some other language. Any thoughts will be helpful. Thanks in advance. Vidyas...
In HR Task list and form layout, i am trying to bring the HR Case "Opened For" and "Subject Person" fields.The Parent field in HR task holds the HR Case number. I thought this can be achieved by dot walking Parent ( Parent.Opened for and Parent.Subje...
HR Email Templates Hello SN Comm, I have been going through email notifications and their templates as I am in the middle of an upgrade/migration from non-scoped to scoped applications. When looking at email notification 'HR Case Opened' it is usin...
I would like to hide the Submit button on a catalog item when a variable has a certain response. I have a Yes/No variable that if answered Yes, will display additional variables and allow the user to submit their HR Case. However, if they answer No,...
