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Resolved! Can we deactivate an HR profile without deactivating the user?

Greetings! We are implementing the HRSD and wanted to know if there was a way that we might be able to deactivate an HR profile on the sn_hr_core_profile table for a user without deactivating the user on the sys_user table as well? We occasionally ha...

shawnbaar by Giga Expert
  • 2011 Views
  • 6 replies
  • 1 helpfuls

Resolved! How to translate an HR Task Template?

Hello,  every new task will be created like the example in the picture.  How can I translate the 'Short description' in the template, so that in the portal I can see the task with an english short description and a german short description. Thanks!

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PaKe by Kilo Sage
  • 1435 Views
  • 1 replies
  • 1 helpfuls

Resolved! Option to add multiple rows on the catalog or task

Hi- I have requirement where as part of lifecycle event for leave of absence manager need to create a plan which can have 5-6 different columns but they should be able to add multiple rows and edit any point of time lifecycle case is open. Appreciate...

Duplicate an exixting case record

Hello, Is there a way to create copy of an existing record? I have a scenario for this request One of the team complete task to a case and wants to create another case with same basic information so, they can assign it to another group. That way both...

HR Offboarding

Hi All, I would like to know if there is OOTB HR offboarding  form and functionality in Orlando release. If not, how can I acheive it , How do I need to start the process of Offboarding ?  

Roshani by Tera Expert
  • 2172 Views
  • 1 replies
  • 4 helpfuls

Integration SN SuccessFactors Pull To-Do's

Hi Colleagues,   here again a question regarding the integration between SN and SuccessFactors.   Prelude: I was now able to establish a connection between my SN instancen and the corresponding SuccessFactors instance. It works that far, that the emp...

Max10 by Mega Contributor
  • 1617 Views
  • 14 replies
  • 5 helpfuls

Resolved! HR Case auto assignment

Hello , Sorry for my question - I am newbie here....Trying to understand   Auto assignment of HR Case in my PDI. Enable Skills based assignment on "General Benefits Inquiry" HR service, added skills = HR Benefit 3 agents from HR Tier 1 group has "HR ...

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VShine by Mega Guru
  • 2890 Views
  • 7 replies
  • 2 helpfuls

Quick links widget

I have a HR service portal. I have a widget with "quick links" , a list of shortcuts stored by the user. These links come from a sharepoint and the contents are stored into "u_quicklinks" table . The table has two fields, 1)date created 2) URL.   I n...

Sriram6 by Kilo Contributor
  • 3629 Views
  • 3 replies
  • 1 helpfuls

Resolved! Assigning a task to a group of people instead of a single person

Hello, Does anyone know if it is possible to assign a task, from within an HRSD case, to a group of people to review and answer, instead of just a single person? We have several use cases where it would make more sense to assign a task to a group, li...

Resolved! Can I limit the number of entries in a multi row variable set?

I would like to use a multi row variable set to collect direct deposit information, allowing employees to split their deposit into multiple accounts.  However, we would like to limit the number of accounts they can use.  Is there a way to set a maxim...

jrusso by Tera Expert
  • 4456 Views
  • 13 replies
  • 9 helpfuls

Resolved! Automatically redirect users to the new ESC portal

We had previously been using the regular ServiceNow Service Portal (/sp) site, but are in the process of migrating to the new Employee Service Center (/esc) as part of HRSD.  I was wondering if there was a way to route users who navigate to /sp to au...

Mark244 by Tera Expert
  • 4143 Views
  • 7 replies
  • 1 helpfuls

[Service Portal] How to validate start and end dates in portal

Hi! Appreciate your advice about how to correctly put a date validation in the servical portal. What I'm trying to achieve: There are 2 dates in the portal form: Start Date End Date Validation: The end date should not be prior the start date I tried ...

Paul Bayani by Mega Expert
  • 1924 Views
  • 11 replies
  • 1 helpfuls