How to restrict the visibility of the knowledge articles on the hr service portal based on the field values on the HR profile of the logged in user. For Example : we have a field in HR profile by name "Employee Status".If i have to restrict the visib...
The below is the HR New case Creation Ui page . In 'case_creation" UI page , I need to Mandate "Opened For" and it should NOT get auto-populated with the value filled in" Search for Employee" field . Is there any way to configure it in the "sn_hr...
I am getting the following error when I try to submit a record producer thorugh my ESC. Please provide your suggestions.
Hey there SN Comm, Looking for some help with a client script please. Requirement:Date field called 'Deadline' - When entered/changed, I need another field called 'Timing', to display certain choices: If Deadline = today (timing = "overdue") If Deadl...
Hi everyone, We are trying to figure out a solution to delivery training content via ServiceNow. We have come-up with few options but would be interested if there is anyone that has done something similar and would like to share their experience and ...
Our HR department has MANY shared inboxes for employee requests. These inboxes are "messy". They also receive mail from a variety of sender types; not only current employees, but former employees, new hires, external candidates, government agencies...
I am unable to delete a workflow I created and also It seems to be in published state even after i checked it out. Please help me out.
Hello All, We are planning to move from global application to scoped application. We should move all the records (incidents, problem, cases...... not scripts, record producers..etc) present in global space to scoped. When I try running a fix script t...
Hello SN Comm! I am working on script a Fix Script, in order to update many, many records for HR Cases. Here is what I have as of right now: var gr = new GlideRecord('sn_hr_core_case'); gr.addQuery('topic_category', 'system issue'); gr.addQuery('topi...
Hey team, I seem to be having issues with the ability to do what I want/need. Currently, we have our Source(contact_type) field that defaults to Phone. However, when a Case is created within the Employee Relations COE, I want to make that field load ...
Hey SN Comm, I am looking to throw a little field message right under Assignment Group (just for our Employee Relations COE). I was thinking of doing an onLoad client script - with conditions... IF Assignment Group field is empty, show message IF Ass...
While looking into the release notes of Madrid I came to know that pre-configured Workday integration was removed in Madrid. In my London version I used that pre-configured Settings to communicate with workday system. Now My questions are 1. Will i...
Hi Guys, We were about to Implement ServiceNow HRSD for our existing customer using ITSM. HR Profile Creation: We have azure Integration in place to create users in the User table.I have few questions on the HR Profile Module. > For Creation of HR Pr...
I have a user who could not access ServiceNow. When I looked at their User Profile, it was marked Active, but also Locked Out. We use Workday Integration to update users, and both their User Profile and HR Profile were in order, except for the Lock...
We are getting ready to launch our first HR Service. One item that come up is when the case is created, the short description shows the opened for person. We would prefer that it show the subject person in the short description (subject line), I was ...
