Our annual event, Knowledge, begins on May 11, 2021, and we are excited to gather customers and partners to change the world of work, one workflow at a time. It is the go-to place to learn how to unlo...
What is ITSM ITSM is a concept that enables an organisation to maximise business value from the use of information technology. ITSM encompasses the process, activities, products and procedures require...
We are pleased to announce the launch a brand-new Customer Success Center Web Application: The ServiceNow Platform Team Estimator. The ServiceNow Platform Team Estimator is a self-service web app that...
Executive Summary On December 13, 2020, Reuters reported that malicious actors had gone after both the U.S. Department of Treasury and the U.S. Department of Commerce. Microsoft analyzed the attack ch...
Activating plugins on Now Support has never been easier - and we have the video to prove it. Here's how to enable ServiceNow plugins on your instance using the Plugin Store or the Service Catalog on N...
Introduction Before the pandemic, digital transformation was all about competitive advantage. Now, it’s all about survival — and IT is on the front lines. It’s more than keeping everyone connected in ...
Over the last few months I’ve spoken to several of my customers who have all asked me very similar questions regarding the use of Automated Test Framework, typically on the back of the discussions aro...
A little over a year ago, we launched the Idea Portal on Now Community with the goal of creating a transparent, accessible, and user-friendly system for customers to make requests. Since then, we’ve r...
In this Customer Success Center series blog, we dive deeper into an amazing resource available to you, the ServiceNow Safe Workplace value calculator. We recently launched a free resource for you – th...
We are pleased to announce, we have introduced a new feature on the Now Community that will help enable our users to more easily identify valuable content. This is being achieved in two ways. 1. For c...
It’s been recently brought to my attention that many customers haven’t heard about the Notify (com.snc.notify) plugin and how this can help them speed up their incident resolution especially during ou...
ServiceNow and Microsoft introducing a new connector integration between ServiceNow Event Management and Azure Monitor. See attached details. The integration is available in ServiceNow store app Event...
In this Customer Success series of blogs, we dive deeper into ServiceNow governance. Success doesn’t just happen. As you start out on your ServiceNow journey, you’re faced with lots of decisions—and i...
In this Customer Success Center series blog, we dive deeper into custom app development. With the Now Platform, you can accelerate digital transformation across your entire company. How? By creating c...
TLDR (Too Long Didn't Read): Playing an active part of the ServiceNow community is like an internship that you don’t have to apply for, has flexible hours, and that you can do in your pajamas. Jump in...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER ServiceNow OOB offers very powerful capabilities to orchestrate Active Directory related tasks. One of ...
State of Play The previous post outlined some tools and resources we provide to help you secure your instance. This is the last post in the current series, wrapping things up and providing a handy sum...
Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Full disclosure...I don't love SCRUM or Agile in t...
Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Most ServiceNow developers and admins who've been ...
What the heck is bracket notation??? Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Bracket notat...
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ILT: the Endangered Species That Still Teaches Bes...
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Plano de OCM em Projetos de Implementação ServiceN...
