CSDM with Charles the Baker - part 1

I doubt it is just me. I have this gut feeling that most of us struggle to understand the emperor's new cloth, the Common Service Data Model (CSDM). And I think most of us know that the model is as in...

Synch comments and work notes

Do you know what pain is? Synchronizing additional comments and work notes across related records. A real-life example is when you need to ensure that approvers, fulfillers, and service desk have the ...

Avoid custom fields on Business Service (or any other CI class)

You are all about CSDM because you know what is up. Even before this, you focused on building out your company's business services. Gold star. The only problem, you needed those extra groups represent...

SN tip #8: Yes, you can get that data in Excel

As true as it is that data, in general, should never leave ServiceNow, if it can be avoided, it can be beneficial to export some data to Excel. A rule of thumb: it is OK to extract data if the extract...

Get away from the "out-of-the-box" box

Get away from the "out-of-the-box" box. It seems that everyone is seeking an 'out-of-the-box' (OOB) solution these days. In fact, I cannot recall a single project in the past five years where OOB was ...

Global sys_id search

You are tasked with debugging a script that was created in 400 BC and contains about as many hardcoded system IDs as years have passed since this abomination of a script took its first breath. Fear no...

SN tip #01: SN Utils

Where did you reference that pesky event name, or what implications might it have if you make a small tweak to a script include? Fear no more, find SN Utils and add the extension to your browser. Now ...

Rewind 2022 journey

Hi All, Hope you all are doing well. It has been a great year for me, filled with learning and achievements. As we reflect on the events of 2022, it is important to take a moment to recognize all that...

Integrate ServiceNow with Jira using oAuth 1.0

Why integrate ServiceNow and Jira and why oAuth 1.0 Jira is a project management tool. Many company use Jira to manage projects across the organization. They also use ServiceNow to manage their IT Ser...

My ServiceNow Journey is great so far! RiseUp and take your career in your own hands!

Hello everyone and congratulations for choosing ServiceNow as your career path. I'd like to share my story, hopefully it will be an inspiration for someone out there. Not so long ago, I was far away f...

Service Now Scripting Guide.

Hi Everyone, Fortunately, I received the service now scripting guide. It covers lot of OOB functions and it definitely going to help in your code. I hope, it will help. Regards, Suresh.

The Master Sheet

ServiceNow Community Jakob AnkerNielsen Principal AI Architect at ServiceNow CEG EMEA. Writing on governance, platform architecture, and responsible AI. Connect on LinkedIn — Featured sheets Sheet 01 ...

Cross Instance Compare Tool (a Global Scope to Scope App journey)

During my first upgrade, I believe it was Jakarta to Kingston, I wrote a little tool that allowed me to compare records from different instances, because I wanted to know if there are any differences ...

2023 MVP and Rising Star nominations are here!

Nomination forms are now live for 2023 Community MVPs and Rising Stars! With your participation, we can continue building a diverse, inclusive, vibrant, and global community. Please apply any day duri...

Certification Self-Test Tool

Certification Self-Test Tool Certification Self-Test Tool helps you to test your applications prior to submitting them for certification. This will be an in-instance experience and will let you run a ...

Announcing our newest Rising Stars of 2022

We are pleased to announce the newest 2022 ServiceNow Community Rising Star cohort. Twice a year we have the honor of inducting new members in our Rising Star program. Let's give a huge round of appla...

Do you want to help improve Alert Systems? Sign up to join us for a user research session!

Calling all IT Operators who work with Alert Systems! Want to help us make design decisions? If so, sign up to join us for a user research conversation! We'd like your thoughts on the designs and conc...

Welcome to the “Innovation Today” podcast!

“Innovation Today” is a thought leadership podcast that explores how organizations use innovative technology and strategy to address industry-specific challenges. Join your host, Spencer Beemiller, Se...

Why Develop on ServiceNow?

Why Develop on ServiceNow? Maybe you know and maybe you don’t know (yet) of why ServiceNow is such a great platform to develop on, but either way - you found yourself here. To take a moment to brag – ...

GlideAggregate SUM not summing correction? Is it summing by groups of your sum field?

Hey all, I just wanted to share some tidbits here....So I was just running a GlideAggregate SUM against sys_attachment in my test instance. The results were, well, weird. Instead of one result that wa...