Influence the Future of IT!

We want your feedback on a new feature focused on engaging the IT workforce with rewards and recognition! We are seeking feedback on design concepts that aim to engage team members in their role throu...

Demystifying GlideDateTime and Timezones, also convert dates to different timezones

So i was needing to get the current date/time in a specific timezone the other day. I know that you can easily generate it with the current user's timezone with either of these: gs.info(gs.nowDateTime...

ITSM, CSM, and HR Agents! Join ServiceNow for a User Research Conversation

ITSM, CSM, and HR Agents - are you open to a call with our User Research team? ServiceNow Research is currently measuring the impact of productivity between our user interfaces. We would love to share...

The Night of the Undead Data

Prologue What you are about to read is based on a true story, though with a twist. I can tell you that this occurred on midnight Friday the 13th (dun dun duuun). I am not kidding. That is when this go...

OldButGold #1: Moving customisations made to a Store App without too much effort

IntroductionSome features, despite of existing for a long time are not well-known after all, and this seems one of them, so here is an article that may help people reduce their workload when publishin...

Announcing our 2023 MVP and Rising Star Awardees

We are pleased to announce the 2023 Community MVPs and Rising Stars. The ServiceNow Community MVP Program recognizes our top individual contributors who are well known by the collective community for ...

How to gather and evaluate requirements

The Fall of the Omniscient Business Analyst If you have been involved in any development, you will have met the issue of not drawing back the curtains. Unless the organization is mature, a requirement...

Service Graph Connector for Infoblox

Service Graph Connector for Infoblox Overview Service Graph Connector for Infoblox will import Subnet and IP Address from Infoblox to the ServiceNow CMDB quickly, seamlessly, and securely. It is built...

Utah Early Release for Technology Partners

Note: To request for early release to the Utah release, please log into Now Support (HI) Service Catalog and follow the section below “How do I Self-Register Early Release”. Why do we provide early re...

CSDM with Charles the Baker - part 2

Welcome to another baking session featuring Charles the Baker and a sprinkle of Common Service Data Model. As with any blog post with respect for itself, I will start by quoting A. Einstein to lend my...

CSDM with Charles the Baker - part 1

I doubt it is just me. I have this gut feeling that most of us struggle to understand the emperor's new cloth, the Common Service Data Model (CSDM). And I think most of us know that the model is as in...

Synch comments and work notes

Do you know what pain is? Synchronizing additional comments and work notes across related records. A real-life example is when you need to ensure that approvers, fulfillers, and service desk have the ...

Avoid custom fields on Business Service (or any other CI class)

You are all about CSDM because you know what is up. Even before this, you focused on building out your company's business services. Gold star. The only problem, you needed those extra groups represent...

SN tip #8: Yes, you can get that data in Excel

As true as it is that data, in general, should never leave ServiceNow, if it can be avoided, it can be beneficial to export some data to Excel. A rule of thumb: it is OK to extract data if the extract...

Get away from the "out-of-the-box" box

Get away from the "out-of-the-box" box. It seems that everyone is seeking an 'out-of-the-box' (OOB) solution these days. In fact, I cannot recall a single project in the past five years where OOB was ...

Global sys_id search

You are tasked with debugging a script that was created in 400 BC and contains about as many hardcoded system IDs as years have passed since this abomination of a script took its first breath. Fear no...

SN tip #01: SN Utils

Where did you reference that pesky event name, or what implications might it have if you make a small tweak to a script include? Fear no more, find SN Utils and add the extension to your browser. Now ...

Rewind 2022 journey

Hi All, Hope you all are doing well. It has been a great year for me, filled with learning and achievements. As we reflect on the events of 2022, it is important to take a moment to recognize all that...

Integrate ServiceNow with Jira using oAuth 1.0

Why integrate ServiceNow and Jira and why oAuth 1.0 Jira is a project management tool. Many company use Jira to manage projects across the organization. They also use ServiceNow to manage their IT Ser...

My ServiceNow Journey is great so far! RiseUp and take your career in your own hands!

Hello everyone and congratulations for choosing ServiceNow as your career path. I'd like to share my story, hopefully it will be an inspiration for someone out there. Not so long ago, I was far away f...