Avoid the Breakdown

Breakdown? What breakdown? The IT Service Management (ITSM) tool implementation breakdown is what I’m talking about. I’ve been in IT Project and Portfolio Management since 2001 and I have seen my fair...

Share your knowledge and experience on a new ServiceNow platform

Hey everyone, I’m a bit new here, but want to share something exciting I’m working on. In the coming months ServiceNow will be launching a new learning experience for customers. As part of this new pl...

Earn New Community Badges!

We are excited to announce a suite of new Community badges members can start earning today! These badges will help allow all of you to showcase your Community expertise and experiences. Correct Answer...

Now On Now Webinar: Hear how ServiceNow is transforming the IT experience with ITSM and the Now Platform (July 17)

ServiceNow is using ITSM and the Now Platform to transform its own business. Join this webinar to hear about the integrated and collaborative process we use to guide our journey, including our digital...

Event collection from ThousandEyes

The what and why... ThousandEyes integration has already been subject to a video and to a very good article on the community. (here) So why creating another article on this subject? The approach taken...

Project Portfolio Management - Basic input for setting up a project

Project Management requires collaboration with all lines of business who have a stake in the outcome of a project. There has been a lot of thought around what deliverables are expected, when the deliv...

Building Scalable Guidelines, Organizational Alignment and Process to Support ServiceNow as an Enterprise Platform

At Knowledge 2019 Shane Carlson and I presented lessons learned from helping customers build their governance and operating model to help enable platform adoption across the enterprise. The recording ...

Workflow Quarterly Podcast: The Leadership Issue

Hear CIOs from JPMorgan Chase, Siemens and Horizon Blue Cross Blue Shield of New Jersey discuss how technology leadership is changing. Each issue of Workflow Quarterly publishes new research on workfl...

New Cloud Management connectors for Google Cloud, IBM Cloud and Terraform in ServiceNow Store

Cloud Management connectors for Google Cloud, IBM Cloud and Terraform As cloud adoption and expansion in our enterprise customers continues to grow at a rapid clip, the demand for various technology e...

The Duke's Content for ServiceNow Admins, Devs, Architects, & More

Sept 2022 UPDATES CJ & The Duke Episodes 67, 68Tokyo Tours Episodes 4 Index Professional Development & Consulting - [19]ServiceNow Toolbox - [8]Go With The Flow - [10]Exploring with XPlore - [12]Joy o...

How ServiceNow IT Workflows + HR Solutions Drive a Truly Great Employee Experience

When you hear the words “employee experience”, what comes to mind? Most people I talk to about this think in terms of the Human Resources perspective – culture, benefits, perks, role responsibilities,...

Now on Now: Knowledge 2019 presentations are now available; learn how ServiceNow uses its own products internally

At Knowledge this year, ServiceNow practitioners discussed how we use our own products to automate workflows in areas ranging from IT to Customer Service, HR, Security, ITSM, ITOM, Mobile, and the Emp...

CSM Communities and Now On Now at Knowledge 2019

If you're attending Knowledge 2019 and are curious about this community, how it works, and how you (as a ServiceNow customer) can implement or improve your own online community, there's a ton of conte...

Unleashing ServiceNow Store App Reviews at Knowledge 2019

The Platform and ISV teams are launching a new partnership with G2 to drive scads more customer reviews for ISV partner apps in the ServiceNow Store. Product reviews are the #1 type of content that B2...

Start your AIOps journey at Knowledge 2019

Knowledge 2019 (K19) is just five days away! Are you excited? The ServiceNow ITOM team is excited to provide you an amazing experience next week. After speaking to many of you, we realize that you’re ...

Using Telegraf OpenSource Agent for Collecting and Reporting Metrics & Data to ServiceNow Operational Intelligence

The what and why… In order to eliminate service outages, we must be able to predict potential anomaly before it turns into an actual outage. Proactively analyse your IT infrastructure performance to s...

All 2018 Customer Success Best Practice webinars are now ON DEMAND

Want to learn more about the Best Practices on the Customer Success Center? Watch one of our webinars in the Customer Success @ Scale series! We kicked off the new webinar series this past August, foc...

Join the 4/30 Webinar: Build your ServiceNow Business Case

Customer Success Webinar Series: Date: April 30, 2019 Time: 9:00 AM Pacific|12:00 PM Eastern ...................................................................... A strong business case will help you...

Expedia Group increases CMDB accuracy and completeness by getting to the bottom of discovery failures. Hear how they did it by it signing up for breakout session BRE0971 at Knowledge 2019.

Do you know why I like going to Knowledge so much? It’s not just the keynotes and exhibits. Don’t get me wrong – these are great, but it’s the breakout sessions that really excite me. Breakouts give y...

10 Instance Upgrade Tips for Moving from London to Madrid - Do's & Don'ts

Upgrading your production instance requires a lot of planning, testing, and follow-through. The upgrade should be tested thoroughly in sub-production instances before proceeding with production upgrad...