What’s New in Madrid for Virtual Agent?
The Madrid release of Virtual Agent is here, and it includes several new and exciting features that benefit both developers and non-coders. These features introduce a better user experience, enhanced ...
The Madrid release of Virtual Agent is here, and it includes several new and exciting features that benefit both developers and non-coders. These features introduce a better user experience, enhanced ...
We're doing some podcasts leading up to Knowledge! Learn more about ServiceNow’s annual user conference, Knowledge, where extraordinary people gather to take their work to the next level. Visit https:...
The new Now on Now portal is live! You can find videos, case studies, blogs and other information by internal practitioners about how we use ServiceNow products in our everyday business. Read about IT...
You’ve decided to build a community of champions to drive awareness and support for your ServiceNow programs, but how do you recruit champions to support your efforts? How many champions do you need t...
You’ve decided to build a community of champions to drive awareness and support for your ServiceNow programs, but how do you recruit champions to support your efforts? How many champions do you need t...
Many of you, who are familiar with Service Now have come across a journal type field. For those of you whom a less intimate with the platform, a field with the type "journal" allows end users to store...
Great experiences should improve productivity and value, but investments in user experience often fail to ‘go to the source’ to understand where productivity can be improved. We’ve identified three es...
User criteria is one of the wonderful features SN provided, but it is opened to only a set of tables. It is a handy configuration to grant access to the record against user information like companies,...
Great experiences should improve productivity and value, but investments in user experience often fail to ‘go to the source’ to understand where productivity can be improved. We’ve identified three es...
Previously, we discussed what Change Approval Policies are, how to use them, and how powerful they are right out of the box. We discussed how the change_request policy input we supply with the Normal ...
As mentioned in the first blog in this series, we include one change approval policy for the Normal change request type and one for the Emergency change type and this is how we expect these policies t...
In the London release of event management, ServiceNow introduced alert management and using the flow designer subflows to create incidents, knowledge articles, application launch, and remediation. The...
Change Approval Policies are a new feature of the Change Management application in the Madrid release. They allow approvals to be tailored for your change management processes through configuration. P...
We can integrate Service-now with YouTube by using google API. Here i tried to Retrieve one of the YouTube Video "View Count" , "Likes", "Number of Comments". Steps: You need to check the API from htt...
We would like to reach out to you all to learn more about how you use the ServiceNow platform. In order to do this, please fill out this short survey. Through your answers to this survey, we hope to u...
When managing organizational change during your ServiceNow implementation, effective and targeted communication is critical to ensure that the people in your organization aren’t simply aware of your p...
ServiceNow recently commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study examining the potential business benefits enterprises can realize by using ServiceNow as a catalyst...
What? ServiceNow Deskside Chats are a new video series from ServiceNow, available at the NowSupport Youtube Channel. These short ~5 minute videos are intended to introduce you to products and features...
You’ve decided to use a partner to implement ServiceNow, but where do you start? How do you narrow down a list of potential partners that can meet your unique needs? To help with this, we’ve highlight...
Many a times we require to convert a CSV formatted data to JSON. This CSV data can come from CSV file inside ServiceNow or it may come from WebService response as well. Below script Include will conve...