What’s New in Madrid for Virtual Agent?

The Madrid release of Virtual Agent is here, and it includes several new and exciting features that benefit both developers and non-coders. These features introduce a better user experience, enhanced ...

Knowledge Podcast episode 1: What is Knowledge? A chat with Scott Schenker

We're doing some podcasts leading up to Knowledge! Learn more about ServiceNow’s annual user conference, Knowledge, where extraordinary people gather to take their work to the next level. Visit https:...

We Share our Best Practices in New Now on Now Portal

The new Now on Now portal is live! You can find videos, case studies, blogs and other information by internal practitioners about how we use ServiceNow products in our everyday business. Read about IT...

How do you recruit ServiceNow champions?

You’ve decided to build a community of champions to drive awareness and support for your ServiceNow programs, but how do you recruit champions to support your efforts? How many champions do you need t...

How do you recruit ServiceNow champions?

You’ve decided to build a community of champions to drive awareness and support for your ServiceNow programs, but how do you recruit champions to support your efforts? How many champions do you need t...

Journal Activity Formatter - With A Bit More Style

Many of you, who are familiar with Service Now have come across a journal type field. For those of you whom a less intimate with the platform, a field with the type "journal" allows end users to store...

3 Essentials to Improving User Experience with ServiceNow

Great experiences should improve productivity and value, but investments in user experience often fail to ‘go to the source’ to understand where productivity can be improved. We’ve identified three es...

User Criteria on Any table.. Including Custom Tables

User criteria is one of the wonderful features SN provided, but it is opened to only a set of tables. It is a handy configuration to grant access to the record against user information like companies,...

3 Essentials to Improving User Experience with ServiceNow

Great experiences should improve productivity and value, but investments in user experience often fail to ‘go to the source’ to understand where productivity can be improved. We’ve identified three es...

Applying Change Approval Policies to DevOps

Previously, we discussed what Change Approval Policies are, how to use them, and how powerful they are right out of the box. We discussed how the change_request policy input we supply with the Normal ...

Using Change Approval Policies

As mentioned in the first blog in this series, we include one change approval policy for the Normal change request type and one for the Emergency change type and this is how we expect these policies t...

Using Flow Designer to Create a Customized Incident with Event Management

In the London release of event management, ServiceNow introduced alert management and using the flow designer subflows to create incidents, knowledge articles, application launch, and remediation. The...

Change Approval Policies

Change Approval Policies are a new feature of the Change Management application in the Madrid release. They allow approvals to be tailored for your change management processes through configuration. P...

Servicenow Integration with YouTube

We can integrate Service-now with YouTube by using google API. Here i tried to Retrieve one of the YouTube Video "View Count" , "Likes", "Number of Comments". Steps: You need to check the API from htt...

Help shape a new ServiceNow program

We would like to reach out to you all to learn more about how you use the ServiceNow platform. In order to do this, please fill out this short survey. Through your answers to this survey, we hope to u...

How do you build an OCM communication plan?

When managing organizational change during your ServiceNow implementation, effective and targeted communication is critical to ensure that the people in your organization aren’t simply aware of your p...

New Study: Driving Digital Transformation and Business Value with ServiceNow

ServiceNow recently commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study examining the potential business benefits enterprises can realize by using ServiceNow as a catalyst...

ServiceNow Deskside Chats: Learn Quick Product Tips from the Source

What? ServiceNow Deskside Chats are a new video series from ServiceNow, available at the NowSupport Youtube Channel. These short ~5 minute videos are intended to introduce you to products and features...

How do I find potential certified partners?

You’ve decided to use a partner to implement ServiceNow, but where do you start? How do you narrow down a list of potential partners that can meet your unique needs? To help with this, we’ve highlight...

CSV to JSON Converter

Many a times we require to convert a CSV formatted data to JSON. This CSV data can come from CSV file inside ServiceNow or it may come from WebService response as well. Below script Include will conve...