CMDB Best Practices

The CMDB is the most foundational aspect of ITSM, and with the help of this four-step best practice guide, you're sure to have the knowledge you need to build an maintain a healthy CMDB. Here's a summ...

Learn how Fiat Chrysler Automobiles increased its CMDB data accuracy by 80%. Sign up for session BRE0375 at Knowledge 19 to meet the Fiat Chrysler team.

We all get better when we learn from each other. That’s why I’m really looking forward to going to Knowledge 19 – it’s a great opportunity to share our experiences and to keep up to date with the late...

After a major merger, IHS Markit went from two very different CMDBs to one trusted source of truth - Find out how by signing up for session BRE0402 at Knowledge 2019

If you’ve ever been through a major merger, you’ll know how much of a challenge this is for IT. I’m John Williams, and I work at IHS Markit. We’re a world leader in information services, analytics, an...

SSO integration between ServiceNow and Azure Active Directory to use Integration Hub Azure Active Directory spoke

Importance of cloud adoption is becoming more pressing as organizations are trying to be more agile and more efficient. And naturally AWS and Azure are the most preferred platforms when it comes to pu...

[podcast] The Road to Knowledge: CreatorCon

Learn how you can take part in the developer fun at Knowledge’s CreatorCon. Hear from Howard Beader, the Senior Director of Platform Product Marketing and CreatorCon expert.

Available on demand - Now Platform Madrid Release Broadcast

Couldn't make the live event? Now you can watch the recording of all the new features and development in the Madrid release. ..............................................................................

Changing Role of CMDB in an AIOps Driven Organization

The Changing Enterprise Operations Organizations across the board are driven to provide more compelling customer experience. These customer experiences are powered by digital services. For instance, m...

[podcast] The Road to Knowledge: Six Conversations - IT Workflows, Part 1

In this two-part episode, you will hear from ServiceNow experts Piero DePaoli, Chanda Dani, and David Flesh on how IT Workflows are transforming the IT experience and how they will come to life at Kno...

AIOps provides more value when combined with better experience

AIOps is not the new kid on the block anymore It indeed has come a long way since it was first announced in 2017 by Gartner; and evolved based on real-life use-cases. Even its name has changed from “A...

Wanted: Customer Success Center Feedback

ServiceNow is committed to your success and we are in the process of conducting user research to take the current Customer Success Center to the next level. We are on a quest to build a one stop hub t...

What’s New in Madrid for Virtual Agent?

The Madrid release of Virtual Agent is here, and it includes several new and exciting features that benefit both developers and non-coders. These features introduce a better user experience, enhanced ...

Knowledge Podcast episode 1: What is Knowledge? A chat with Scott Schenker

We're doing some podcasts leading up to Knowledge! Learn more about ServiceNow’s annual user conference, Knowledge, where extraordinary people gather to take their work to the next level. Visit https:...

We Share our Best Practices in New Now on Now Portal

The new Now on Now portal is live! You can find videos, case studies, blogs and other information by internal practitioners about how we use ServiceNow products in our everyday business. Read about IT...

How do you recruit ServiceNow champions?

You’ve decided to build a community of champions to drive awareness and support for your ServiceNow programs, but how do you recruit champions to support your efforts? How many champions do you need t...

How do you recruit ServiceNow champions?

You’ve decided to build a community of champions to drive awareness and support for your ServiceNow programs, but how do you recruit champions to support your efforts? How many champions do you need t...

Journal Activity Formatter - With A Bit More Style

Many of you, who are familiar with Service Now have come across a journal type field. For those of you whom a less intimate with the platform, a field with the type "journal" allows end users to store...

3 Essentials to Improving User Experience with ServiceNow

Great experiences should improve productivity and value, but investments in user experience often fail to ‘go to the source’ to understand where productivity can be improved. We’ve identified three es...

User Criteria on Any table.. Including Custom Tables

User criteria is one of the wonderful features SN provided, but it is opened to only a set of tables. It is a handy configuration to grant access to the record against user information like companies,...

3 Essentials to Improving User Experience with ServiceNow

Great experiences should improve productivity and value, but investments in user experience often fail to ‘go to the source’ to understand where productivity can be improved. We’ve identified three es...

Applying Change Approval Policies to DevOps

Previously, we discussed what Change Approval Policies are, how to use them, and how powerful they are right out of the box. We discussed how the change_request policy input we supply with the Normal ...