Knowledge Base Digest: February 14, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Passing custom fields through Okta

When customers utilize Okta as their SSO/Integration solution between their current AD/LDAP environment and ServiceNow, they may have noted that there are a set number of fields they can map to:(Okta ...

Knowledge Base Digest: February 7, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

CreatorCon Challenge 2017 Judges Announcement!

Are you getting excited for CreatorCon 2017 in May? It's hard to believe but Knowledge and CreatorCon are just around the corner!We're doing something new and exciting for CreatorCon this year - the C...

Using Easy Import for quick one-time data loads

Want to populate a table on your instance quickly with data, without having to mess around with XML or Transform Maps? If so, Easy Import is the feature you've been looking for. Easy Import is a simpl...

Knowledge Base Digest: February 1, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

When to Create a New Table vs. When to Extend

Starting from scratch. Building from the ground up. Sometimes, there's no way around it. We believe in sparing you from expending unnecessary effort whenever possible. For example, when you want to cr...

CAB Workbench - Create Recurring CAB Meetings

In my first post about CAB Workbench, I discussed some of the background of the new CAB Workbench feature of the Change Management application. Now that we know the why, how to enable it and what role...

ServiceNow - A Fitness Tracker for Your Enterprise

W. Eric Ledyard, Principal Executive Architect — Inspire Program — March, 2016You're healthier when you focus on fitness.Few people would argue with that statement. In fact, one of the best things I h...

Knowledge Base Digest: January 24, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

TechBytes Episode 31: Getting started with Express configurations

In this episode of TechBytes, Darius Koohmarey discusses a new video series on the Express Support site with tips to help system administrators configure the Express system.ListenSubscribeto iTunesThi...

Knowledge Base Digest: January 17, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Formatting within Journal fields using HTML & [code]

Most fields in ServiceNow store a single inputted text value. To view previous values one needs to go into the record's audit history. Journal fields are different, in that all previous values of this<!-- -->...

Where to avoid linking to a reference field when configuring a list

When you click a link anywhere on a web page, you have an expectation of where that link will take you. But if the page returns something totally unexpected, you may be confused, or even feel like a v...

A List of ITOM Health Integrations

One question often asked about ServiceNow Event Management and Operational Intelligence is "what monitoring tools do they integrate with?". Supported Event Management and Operational Intelligence inte...

CreatorCon Challenge: Tell Them What They've Won!

The CreatorCon Challenge is best known for $500K in cash investment prizes on offer from ServiceNow Ventures for three (3) winning startups. What is perhaps less well known is the $325K worth of addit...

Resolve to improve productivity and quality in 2017 by upgrading to Istanbul

New year, new release! Details for what is in our Istanbul release is no secret. You can get the skinny on new and changed features in Istanbul in the release notes, now up on the product documentatio...

Bridging the Gap Between Istanbul and Your Organization

The Istanbul release is here! It's packed with exciting new capabilities that you'll want to get into production as soon as possible. Which means: it's upgrade time.One thing we've seen from working w...

The IT Operations Management Istanbul Release is Here

As someone who works in IT, I'm sure you can relate to the fact that you must always be available to address any issues that come up as they relate to your job. In the same way, enterprises must alway...

ServiceNow Express Certified Integrations Now Available on ServiceNow Store

Starting today, new ServiceNow Express customers on Istanbul, or existing customers who are upgraded to Istanbul over next several weeks, will be able to improve service quality and reduce time to res...