Create Your Know17 Story

As you prepare of Knowledge17, downloading the app, registering for our sessions.... start thinking about how you will bring value back to your business and put that knowledge into action!Use the temp...

Service Portal Documentation

If you're a ServiceNow customer (and I bet you are), you are either headlong into Service Portal development or else you soon will be - there isn't much middle ground. And for good reason! Service Por...

Know to Win: Social Media Contests at Knowledge17!

This year, we have something for everyone. Participate in one of our social media contests and you could leave the Sunshine State with a Swag Bag, mini 3-D printer, Apple Watch, Google Home, Snap Spec...

Are you ready for IoT?

It's not much of a secret that the Internet of Things (IoT) is the next big thing in technology. We're seeing it in our everyday lives with wearables, smart cars, and home automation. However, the rea...

The Enterprise Cloudcast: Data Sovereignty

In this episode of The Enterprise Cloudcast, I discuss the very complex topic of data sovereignty. Understanding this topic in some depth is required for many groups within the enterprise, including: ...

10 Brain boosts for a Hackathon

Let's talk about hackathons. You may know them as codefest. You may prefer the term hackfest or hackday. We at ServiceNow refer to these occasions as our CreatorCon or HackNow events. Whatever you lik...

Knowledge Base Digest: May 2, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Financial Implication of Extending Tables

Did you know that extending the wrong table can multiply the cost of your implementation up to four times?As an implementation specialist, you need to be aware that there may be some consequent financ...

How to Cheat (even better) on your Certification: Insider tips to prep for ServiceNow (or any other) certification...

Apologies folks - this is a rewrite based on popular demand - I received comments weekly that the links were broken - sadly - this article had become so old that I know longer had the right to edit it...

Lego Train Automation @ the K17 HackZone

Please join me in the CreatorCon HackZone area at Knowledge this year for some ServiceNow Lego train automation madness!Submit your order for Lego 'cargo' via the Service Portal and track your Item th...

The Enterprise Cloudcast: Knowledge17, CreatorCon and Keynote Insights

We're just a few short weeks away from Knowledge17 in Orlando and I hope to see all of you there! I wanted to share the latest Enterprise Cloudcast that gives you a brief preview into some exciting pa...

Its almost time to get your #HackNow on!

Wow, a year has already flown by since our last Hackathon at K16. As epic as it was, we have done many events since then all over the world with customers, partners and service providers. Each and eve...

Knowledge Base Digest: April 25, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Great UX Trick: Intuitive Processes via Contextual Field Messages

When ServiceNow Express have better UI than the Enterprise versionI suppose you have heard of the Express version of ServiceNow. If you're not familiar with it, it's the young little brother of the En...

I deleted a configuration item accidently.. How to restore it without data loss

Step 1: Go to deleted records and find out which all records got deleted because of the deleted configuration item record.Usually you will see records from cmdb_ci ( or any of the child tables dependi...

5 Reasons to Sign Up for EngageNow Office Hours at Knowledge17

With Knowledge17 right around the corner, it's shaping up to be a great event. We've seen a lot of interest in the EngageNow Office Hours, which we announced on the ServiceNow Community earlier this m...

Stage rendering in RITM List view and how to control it

When a catalog item is requested and when it creates RITM, the RITM Stage field shows the stage in which workflow is currently at.Now OOB the stage would show something like thisIf I want to now show ...

Read The Total Economic Impact of ServiceNow

A FORRESTER STUDYTHE TOTAL ECONOMIC IMPACTTM OF SERVICENOWRead The Total Economic ImpactTM of ServiceNow, an April 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow, to...

Business Apps at Lightspeed: Store Partners Out in Force at K17 ExpoNow

Newest Of The New Update May 5th:We've had a surge in new apps certified and published to the Store in the weeks leading up to Knowledge17 and the six highlighted here will all be at ExpoNow. These ap...

Knowledge Base Digest: April 18, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...