Knowledge Base Digest - April 19, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

#IAmACreator: Mike Allen, Assistant Vice President, is empowered to do "literally anything"

Today we're featuring Mike Allen, Lead Technical Specialist at a large financial institution, as our next #IAmACreator. Tell us how you learned about and started developing on ServiceNow? About 5 year...

The Enterprise CloudCast Episode 3 : Cloud Security (part 1)

In this 3rd Episode of the Enterprise CloudCast, Allan Leinwand, ServiceNow CTO, discusses the multifaceted topic of Cloud Security. As the first in the security series, he specifically addresses how ...

Why You Need In-Platform Reporting In Your Life

You've been sold on the necessity of enterprise reporting software. In your fast-paced IT work environment, its value is undeniable. Neither you nor anyone on your team has the time to sit in front of...

The power of Geolocation & Google Maps for efficient work

If you are using (or are interested in using) the Field Service Management application, adding geolocation functionality can kick your assignment efficiency into high gear. The Field Service Managemen...

Knowledge Base Digest: April 12, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

New look, feel & functionality of docs.servicenow.com

In November 2015, we launched docs.servicenow.com, a departure from the wiki. Meanwhile, behind the scenes, we continued to develop improvements for the next generation of the site. The next generatio...

Who are you? Securing authentication and enforcing password requirements

Since the advent of modern computing platforms, passwords have authenticated users to provide access to protected resources. Due to the limitations of human memory or, let's face it outright apathy fo...

Change Management & CAB

Why start with Change, its all good right? Possibly the most dreaded of ITIL processes, one that strikes fear into the hearts of IT resources due to its reputation of being bureaucratic, slow, monolit...

#IAmACreator: Emily Rose Smith, Ohio State University

Today we're featuring Emily Rose Smith, Systems Developer/Engineer, Intermediate, at Ohio State University, as our next #IAmACreator. Tell us how you learned about and started using ServiceNow?I start...

Knowledge Base Digest: April 4, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Get ServiceNow Application Developer Certified for Free.

Being a ServiceNow Certified Application Developer makes you even more valuable to your team and company—so act fast to take your certification exam for free! We are offering free exam registration on...

Play to Win: Social Media Contests at Knowledge16!

Want to win a ServiceNow Swag Bag, GoPro Hero 4 or Beats by Dre headphones? Follow @Know365 for 3 chances to win!Submit your funny captions for the #Know16Caption contest. Most clever captions win a S...

9 Ways ServiceNow Express Can Help Extinguish Your Service Desk Fires

1. Conquer your inbox by tracking work in a single system of record, rather than email. Use records, tasks and in-platform chat functionality to put the beast to rest.Source: gameofthronesaddicted.tum...

Securely Operating The Enterprise Cloud

Securing the cloud requires a multi-layered approach. Similar to how an apartment building has exterior security, security guards, security cameras, a locked lobby door, locks on individual apartments...

Validate controls & defenses with Customer Security Testing

While ServiceNow's Product Security Team works tirelessly testing and validating the security controls within ServiceNow's Platform, you may wish to, or have a requirement, to test your company's inst...

Knowledge Base Digest: March 8, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Knowledge Base Digest: March 29, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Episode 2: The CloudCast : Redundancy and Availability on The Enterprise Cloud

Availability is the life blood of any service. Enterprise Cloud Service needs to be available at all times. In the 1st episode, Allan spoke about highly available and highly redundant multi-instance a...

Session IDs and Angular apps

My team spent a lot of time recently working on building custom AngularJS apps on top of the ServiceNow platform. We also wanted the freedom to style the pages without the opinionated CSS loaded by He...