UI Pages for Control Freaks.

If you've wandered far at all into the wide world of the ServiceNow platform, then you've likely begun to build custom user interfaces within UI Pages. UI Pages are addressable URLs in ServiceNow that...

Move over wiki, the new product documentation site is live!

Over the past few months, we've been sharing information about the new product documentation site. Now, you can check it out for yourself. The site is live!The new site design is all about creating a ...

Future of Work: What Will 2016 Hold for IT Leaders?

The CIO's role is continuing to evolve outside of traditional IT responsibilities, and IT departments are poised to make a broader impact on the organization's success — across sales, marketing, HR, l...

Knowledge Base Digest: December 1, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Visual Task Boards in Geneva

The Geneva release is on its way, and with it a lot of new features for VTBs. This video that provides a high level overview of free form, flexible and guided Visual Task Boards. It also covers the bo...

How Qualcomm Drives Efficiency & Availability Through Service-Aware IT Operations

Qualcomm is one of the largest and most successful manufacturers and innovators of the technology in many of the world's mobile devices and electronics. Over four years ago, Qualcomm's IT department s...

Knowledge Base Digest: November 24, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Knowledge Base Digest: November 17, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

A Map Data Type for ServiceNow

After blogging my proposed u_GenericSet data type class a couple of days ago, I got the idea to finish out the thought with a post on a u_GenericMap data type.I frequently use Javascript objects as a ...

Knowledge Base Digest: November 10, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

What an amazing event!

We did it!. We had over 60 people attend our Hack-athon yesterday in Brisbane. We also had teams on Video-Conf in both Sydney and Melbourne. In the end we had 13 applications launched, with the top 5 ...

Gartner ITxpo Europe 2015: IT leads the way to business growth

These are interesting times for IT leaders. Not too long ago waves of virtualization and convergence were sweeping through our datacenters. Economic depression increased the demand for cost savings. H...

Time to get creative!

Customers are continually driving the ServiceNow platform into new areas of the business, modernizing and transforming the way in which work is being requested, fulfilled and measured. I have seen fir...

ServiceNow Store Solution Spotlight: Mobile Device Management

The ServiceNow Store has a broad and growing range (123 and counting) of certified enterprise SaaS apps from our Technology Partners ecosystem that deliver service management solutions across the enti...

Behind What Keeps the Lab Running at the National Cancer Institute

Imagine slowed or faulty laboratory equipment during a life-altering, high-pressure research project. For the National Cancer Institute (NCI), the U.S. government's principal agency for cancer researc...

Clone an Instance Part 3 of 3 | Check System Clone Status; Cancel and Roll Back Clones

The last video in our Clone an Instance series demonstrates how to check the status of a system clone, cancel a scheduled or active clone, and roll back a clone within 24 hours of completion.This vide...

Knowledge Base Digest: November 3, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Knowledge Base Digest: October 27, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Building trust in your cloud provider with Security attestations and questionnaires

The ServiceNow Information Security team fills out standardized questionnaires from both the Shared Assessments (i.e. the Standardized Information Gathering questionnaire) and CloudSecurity Alliance (...

New documentation site: a more Powerful Search

Searching for answers to your questions is a lot more productive than waiting for the answer to fall out of the sky, right? So, we picked a platform for the new product documentation site that provide...