Service Management for the Enterprise

The ServiceNow Platform handles Service Management Enterprise-wide. Here are a few videos that demonstrate the features and uses of different ServiceNow Service Management applications.The first video...

Top Ten Solutions for ODBC - April 8, 2015

For this week's top ten, we're narrowing it down to specific topics that are hot in the Knowledge Base right now. As you can see here, ODBC is one of them! Here are the most popular Known Error articl...

Distributed Collaboration: The Future. Now. You Ready?

From traditional speakerphones and conference calls to Skype, Google Hangouts, and state-of-the-art videoconferencing, we've been finding and using ways to connect geographically dispersed family, fri...

Closed Caption Feature and Translated CC enabled in Videos

The Multimedia team is now captioning newly released videos to make them more viewer-friendly and consumable for people all over the world. Now you can watch our videos with instructional text display...

Knowledge Base Digest: April 6, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Knowledge15: Go. Just Go!

If you're already planning your trip to Knowledge15, congratulations. I'm envious. (I'm also available, if someone wants to hire me to present or consult at said event. Yes, I'm serious.)If you're abs...

Knowledge Base Digest : April 1, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

4 Growth Areas for Governance, Risk, and Compliance (GRC)

Finance. Government. Healthcare. Human resources (HR). If your enterprise is focused on any of these industry segments, GRC management is already growing in importance to you and your colleagues — whe...

Knowledge Base Digest: March 24, 2014

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

How Performance Analytics Can Help Your Business

Have you been wanting to try ServiceNow Performance Analytics but didn't know where to start or how to use it? Do you want to learn more about the feature and how it can help improve your work? Then c...

Your "ART-ful" Enterprise: Tying It All Together

As discussed here previously, to become more "ART-ful," your enterprise must become more agile, resilient, and trustworthy. As a conclusion to this series of posts, this one is intended to help you to...

Updates to ServiceNow Known Errors

At ServiceNow, we want to make sure you have all the tools you need to succeed in your instances. We know sometimes things go wrong, and you want a quick solution to get your company back to a functio...

Knowledge Base Digest: March 17, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Your "ART-ful" Enterprise: Trustworthiness

As discussed here previously, to become more "ART-ful," your enterprise must become more agile, resilient, and trustworthy. This post digs a bit more deeply into trustworthiness, why it matters, and h...

Knowledge Base Digest: March 10, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

ITSM Meets Cloud Management: RightScale and ServiceNow

Editorial note: This blog, by Michael Crandell, CEO of RightScale, originally appeared March 5, 2015 on the RightScale blog and has been reposted here with permission. ServiceNow customer Technicolor,...

Your "ART-ful" Enterprise: Resilience

As discussed previously (in "Your Enterprise as a Work of 'ART'" and "Your 'ART-ful' Enterprise: Agility"), to become more "ART-ful," your enterprise must become more agile, resilient, and trustworthy...

Knowledge Base Digest: March 3, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Intréis: A Case Study in Doing Well by Doing Good, for Clients and Colleagues

First, an introductory aside. I strongly prefer the term "clients" to the term "customers." I believe that if you are a provider of services, such as cloud-based software or consulting, your goal is s...

Knowledge Base Digest: February 24, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...