Updates to the Customer Self-Service Portal

The CSS Portal now provides additional features to help you manage your company's HI users and ServiceNow admins. In the Manage Users page of the CSS Portal, you can see your company's ServiceNow admi...

Knowledge Base Digest: July 13, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Custom Auditing

Auditing in ServiceNow can be a tricky proposition. The sys_audit table is large, and searching it effectively can be a chore, especially if you are doing so in production. ServiceNow has provided us ...

A different way to do data

For years, if I wanted to move data through the system, I would export XML, go to the next instance, import the XML, etc. I never really though about it; I thought this was the way to do it and that w...

Is IT Ready for the IoT at Your Enterprise?

"IT," of course, is "information technology." And "IoT" is the "Internet of Things." But what doe the IoT mean to or imply for IT?The good folks at Progress Software recently published the "State of I...

Knowledge Base Digest: July 6, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

BOOM! "Blow Up" Your Social Networking (in a Good Way) with Some "Social C-4"

If you're going to be an effective champion, for ServiceNow, for yourself as a thought leader, or for anything else, you need to invest some time and effort into social networking. There are a variety...

Knowledge Base Digest: July 1, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

The New ITSM: Empowered by Integrated Operations

ServiceNow worked closely with Enterprise Management Associates (EMA) on a whitepaper that discusses the convergence of ITSM (IT Service Management) and ITOM (IT Operations Management). EMA, having co...

Video Playlist: Reporting in ServiceNow

Learn how to use ServiceNow reporting with this series of videos that explains everything from getting started to managing reports. To run through the full playlist of 6 reporting videos, see our Serv...

Modern Project Management: Key Obstacles and How to Overcome Them

In my previous post on modern project management, I echoed comments from ServiceNow and others about how the role of project managers (PMs) is evolving from "enforcer" to "enabler" of business goals. ...

Knowledge Base Digest: June 22, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Top 10 Known Errors that may be affecting you - June 17, 2015

This week we examined the Known Errors with the highest number of events associated with them, and compiled a list of the top KEs that might be affecting you right now. If you do spot a KE that affect...

Modern Project Management: Beyond Tools and Methodologies

Every business task is supported by one or more technology or business services. And increasingly, every business request for new or improved tools or resources involves one or more projects that requ...

Knowledge Base Digest: June 15, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Adding Doctype to a UI Page

Sorry, guys, no video tutorial this week. I am working on two video projects right now for you guys. One is more of a motivational piece and I will release by next week. The second project is an in de...

Are You The Next ServiceNow Champion?

What makes ServiceNow a market-leading innovator, beyond its technological advantages? What makes the Knowledge conference the "go-to" event for those interested in the future of service management, w...

Knowledge Base Digest: June 9, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Report Management in ServiceNow

This last video in our 6-part series that goes into detail about reporting. It provides good practices for managing reports to ensure that they deliver the intended value without impacting system perf...

How to Access Related Tables in ServiceNow Reporting

This fifth video in our 6-part series that goes into detail about reporting demonstrates how to use dot-walking and database views to include data from related tables in reports. It also shows how to ...