Copy Attachments

The use case was to allow users to have the call record as their main entry point. So, anytime they want to attach something to their case, they would attach it to the call. This attachment does not c...

The future of the ServiceNow wiki

Over the years, we have added new places to get ServiceNow information such as the community and knowledge bases, but one destination has always been constant: the ServiceNow wiki. We receive all kind...

Techbytes Episode 2: ServiceNow Express Implementation Tips to Automate Business Processes

This TechBytes podcast is brought to you by the same team that runs the NOWSupport Channel on YouTube and is hosted by suzanne.smith. as we take the knowledge from product documentation and the Servic...

Introducing the Fresh Apps Podcast Series, Featuring Store Updates and Highlighting Vendors

There's a lot great things happening on the ServiceNow Store since the launch at Knowledge15, and we want to make sure you're up to speed on everything! Fresh Apps is all about the latest and greatest...

New Developer Community Categories

All,Today we made an update to the Developer Community categories to make them more relevant. Below is a list of the new categories.What are Categories?In short, categories are groups of tags. This al...

Knowledge Base Digest: July 27, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Top Known Errors that may affect you - July 22, 2015

Ready for this week's Known Error report? Here's the latest top KEs that might be affecting you right now. If you do spot a KE that affects you, please take advantage of our new subscribe feature, whi...

Knowledge Base Digest: July 20, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

ServiceNow Tips and Tricks

Useful External Websites These sites are some that I have found in my work as a SN developer. These are independent of SN, for the most part, but all have useful info and should be included in everyon...

Secure Cloud Computing: Lead, Follow or Get Out of the Way

If you have ever used a ZIP file, you owe a debt of thanks to a company called PKWARE. And while that company may be best known for making large files easier to share and manipulate, their core busine...

Updates to the Customer Self-Service Portal

The CSS Portal now provides additional features to help you manage your company's HI users and ServiceNow admins. In the Manage Users page of the CSS Portal, you can see your company's ServiceNow admi...

Knowledge Base Digest: July 13, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Custom Auditing

Auditing in ServiceNow can be a tricky proposition. The sys_audit table is large, and searching it effectively can be a chore, especially if you are doing so in production. ServiceNow has provided us ...

A different way to do data

For years, if I wanted to move data through the system, I would export XML, go to the next instance, import the XML, etc. I never really though about it; I thought this was the way to do it and that w...

Is IT Ready for the IoT at Your Enterprise?

"IT," of course, is "information technology." And "IoT" is the "Internet of Things." But what doe the IoT mean to or imply for IT?The good folks at Progress Software recently published the "State of I...

Knowledge Base Digest: July 6, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

BOOM! "Blow Up" Your Social Networking (in a Good Way) with Some "Social C-4"

If you're going to be an effective champion, for ServiceNow, for yourself as a thought leader, or for anything else, you need to invest some time and effort into social networking. There are a variety...

Knowledge Base Digest: July 1, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

The New ITSM: Empowered by Integrated Operations

ServiceNow worked closely with Enterprise Management Associates (EMA) on a whitepaper that discusses the convergence of ITSM (IT Service Management) and ITOM (IT Operations Management). EMA, having co...

Video Playlist: Reporting in ServiceNow

Learn how to use ServiceNow reporting with this series of videos that explains everything from getting started to managing reports. To run through the full playlist of 6 reporting videos, see our Serv...