Exporting incidents with their attachments

If you are trying to export a list of incidents with their attachments, you'll run into a slight issue — the current platform is not set up to do your bulk-export-attachment trick unless you are expor...

Feel Entitled to Quickly Entitle Software

Software Entitlements can be a bit time consuming if you try to do it manually. As you work more with Software Asset Management in ServiceNow, you will likely configure Workflow to create entitlements...

Ask the Expert | Workflow: Credentials, Run Powershell and Run SSH Activities

Here is another great video from our Ask the Expert series! In this episode, Russ Sarbora and Jesse Schulman discuss best practices and common issues encountered with workflow and orchestration.<P></P><P>You ca</P>...

File Builder FTP 3.X Video Tutorial

The 3.x version of this tool that I just posted to ShareNow has a number of new features that have been asked for by the community. I have also created a video tutorial on this version found at the fo...

We DIG Learning

Differentiate, Integrate, Generalize. DIG is how adults learn and how ServiceNow courses are designed to deliver a superior learning experience.DIG is a proven approach to curriculum architecture. The...

Ask the Expert: CMS Implementation Best Practices

Ask the Expert is a weekly web show where ServiceNow experts share their knowledge and help answer your questions.Today, I would like to highlight one of our recent episodes: "CMS Implementation Best ...

Using business rule conditions strategically

"You have to learn the rules of the game. And then you have to play better than anyone else."-Albert Einstein One of our favorite rules of the game in ServiceNow is business rules. A business rule is ...

Think Like a ServiceNow Employee: October 2014 Top KB Articles

When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledg...

Knowledge Base Weekly Digest: November 3, 2014

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest. Recen...

Human Resource Service Management (HRSM): Differences between HR and IT

Scott Adams' Dilbert comic strip, which first published April 1989, provides an excellent and hilarious insight into the corporate world (focusing particularly on Information Technology folk). One mem...

TechNow Episode 18 | REST API

Last week, Chuck Tomasi and Andrew Kincaid posted a new episode of TechNow! If you missed it, you can still watch it here.In this episode, Chuck and Andrew guide you through the REST API to read, upda...

Which Model Is Which?: Model Management Part 4

In the third part of this series on Model Management, I provided you with some perspectives on Model Names and Model numbers and how to more effectively set them up in your environment. There was a li...

ServiceNow Updated PPM Eureka Training!

The ServiceNow Education Services team is thrilled to announce the availability of a new version of our Portfolio Project Management class. The content has been thoroughly updated to reflect the Eurek...

Managing the language selection on an instance

"If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart."-Nelson Mandela Making your instance, or even parts of your i...

YouTube Search Tips

Sometimes you need a video that explains a topic in detail. Other times you just want a quick overview. Here at ServiceNow, we've tried to make it easy for you to find exactly the video you need. Belo...

Verifying start and end dates in change requests

If you are seeing incorrect start and end dates on change requests — for example, users are able to submit or modify a request with a Planned start date later than the Planned end date without a warni...

Knowledge Base Weekly Digest: October 28, 2014

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest. Recen...

HR Service Management - Beyond IT: Defining Human Resource Service Management (HRSM)

Abstract: So your organization would like to leverage ServiceNow Human Resource Module or you would like to present this option to the business? That is fantastic! Check out this first of five blogs w...

5 ServiceNow basic resources for beginners and new hires

Think back to the very first time you used the ServiceNow platform. How did you learn to use it? What resources were available to you? And what were your biggest struggles?We are always trying to impr...

Formatting is lost in quick messages

If your formatting disappears when the email client attempts to load a quick message, this is most likely because your Body field does not correspond with your Message Text field. This problem general...