All new Reporting resources page

Up this week in the world of landing pages is our all new Reporting resources page. Here you'll find just about anything you ever wanted to know about reporting, and it's not a short list! From runnin...

Three Useful Video Series

Over the past year, we've put together multiple video series on a variety of topics. Today, I would like to highlight three you may have missed. CloningIf you need to clone an instance, I recommend fo...

Increase your property value (system property value, that is!)

Do you know how to identify existing system properties? Do you know where to find descriptions of existing system properties? How can you define a system property? If you need answers to these questio...

Respond with Responsive CMS

Service management keeps the enterprise moving every single day. There are no breaks or things fall apart. The challenge comes when you are not in front of your computer. You get an escalation and the...

Top 5 ServiceNow Support Videos for 2014

With 2014 coming to a close, some videos were more popular than others. With each video we try and tackle questions and issues that we see customers having with using parts of the product. ServiceNow'...

Display Map Markers on Google Maps

If you are trying to configure your map pages, you may struggle with map markers not showing up on your Google Maps. Map pages on your instance ideally enable you to graphically display data on a Goog...

Knowledge Base Weekly Digest: November 17, 2014

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest. Recen...

Video Resources: Discovery and MID Server

Looking for information on MID Server and Discovery? This playlist may contain the answers you need. It includes all of our MID Server and Discovery videos, including overviews and troubleshooting tip...

Top Ten Solutions - November 17, 2014

After a brief hiatus, our Top Ten Solutions column is back! You might remember that we keep track of the most popular Known Error articles each week and share these with the ServiceNow Community on a ...

Human Resource Service Management (HRSM) Common Challenges

HR Directors, looking to improve their Human Resource Service Management (HRSM) offering to their employees, will naturally identify the risks that will prevent them from making a change.Here are the ...

5 Tips for Creating Your Own Screen Capture Videos!

Over the past few months, I've shared a variety of informational videos, which I hope have helped you make the most of the ServiceNow platform. But perhaps you would like to share some of your Service...

Headers not displaying with background image

If you are trying to add a background image to your CMS header, you will likely encounter an issue when you change your Portal Header setting from Colored Bars to Gradient/Image in versions prior to E...

Resource management and calendars

Resource Management is a handy ServiceNow application for creating resource plans, requesting resources, and assigning people to tasks. What really makes resource management work is if all people (res...

What Is Normal?: Model Management Part 5

This is Part 5 in a series of blog posts on Model Management. If you have not read the others, you can find them here:Role Model, or Why Model Management is ImportantModels vs. Model Categories: Model...

Ask the Expert | CMS & User Interface and Experience

Last week's episode of Ask the Expert offered more information on content management systems (CMS)! l If you missed it, you can watch this session below.In this episode, Adam Mills, from Imperial Coll...

Turn Information into Knowledge with Collaborative Curation

What do great performers, great museums, and noteworthy thought leaders in every arena have in common? Their reputations and perceived excellence do not depend upon their abilities to create new mater...

Knowledge Base Weekly Digest: November 10, 2014

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest. Recen...

Why Human Resource Service Management (HRSM) is important

Perspective: Why HR Service Management is important When someone from IT Application Management or DevOps (Development Operations) is asked to help Human Resources align technology to their Service Ma...

All new Update Set resources page

We're back with another conglomerate of solutions and resources, this time, designed to cover every angle of the ever-changing, ever-shifting update set. Here's our latest collection on the topic, inc...

New Instance Upgrade community space!

The ServiceNow Community now has a brand new area solely dedicated for Instance Upgrade discussions and collaboration. Not to be confused with the Support space, this Upgrade community will be THE pla...