In other news

Video Resources: Discovery and MID Server

Looking for information on MID Server and Discovery? This playlist may contain the answers you need. It includes all of our MID Server and Discovery videos, including overviews and troubleshooting tip...

Human Resource Service Management (HRSM) Common Challenges

HR Directors, looking to improve their Human Resource Service Management (HRSM) offering to their employees, will naturally identify the risks that will prevent them from making a change.Here are the ...

5 Tips for Creating Your Own Screen Capture Videos!

Over the past few months, I've shared a variety of informational videos, which I hope have helped you make the most of the ServiceNow platform. But perhaps you would like to share some of your Service...

Headers not displaying with background image

If you are trying to add a background image to your CMS header, you will likely encounter an issue when you change your Portal Header setting from Colored Bars to Gradient/Image in versions prior to E...

Resource management and calendars

Resource Management is a handy ServiceNow application for creating resource plans, requesting resources, and assigning people to tasks. What really makes resource management work is if all people (res...

What Is Normal?: Model Management Part 5

This is Part 5 in a series of blog posts on Model Management. If you have not read the others, you can find them here:Role Model, or Why Model Management is ImportantModels vs. Model Categories: Model...

Ask the Expert | CMS & User Interface and Experience

Last week's episode of Ask the Expert offered more information on content management systems (CMS)! l If you missed it, you can watch this session below.In this episode, Adam Mills, from Imperial Coll...

Turn Information into Knowledge with Collaborative Curation

What do great performers, great museums, and noteworthy thought leaders in every arena have in common? Their reputations and perceived excellence do not depend upon their abilities to create new mater...

Knowledge Base Weekly Digest: November 10, 2014

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest. Recen...

Why Human Resource Service Management (HRSM) is important

Perspective: Why HR Service Management is important When someone from IT Application Management or DevOps (Development Operations) is asked to help Human Resources align technology to their Service Ma...

All new Update Set resources page

We're back with another conglomerate of solutions and resources, this time, designed to cover every angle of the ever-changing, ever-shifting update set. Here's our latest collection on the topic, inc...

New Instance Upgrade community space!

The ServiceNow Community now has a brand new area solely dedicated for Instance Upgrade discussions and collaboration. Not to be confused with the Support space, this Upgrade community will be THE pla...

Exporting incidents with their attachments

If you are trying to export a list of incidents with their attachments, you'll run into a slight issue — the current platform is not set up to do your bulk-export-attachment trick unless you are expor...

Feel Entitled to Quickly Entitle Software

Software Entitlements can be a bit time consuming if you try to do it manually. As you work more with Software Asset Management in ServiceNow, you will likely configure Workflow to create entitlements...

Ask the Expert | Workflow: Credentials, Run Powershell and Run SSH Activities

Here is another great video from our Ask the Expert series! In this episode, Russ Sarbora and Jesse Schulman discuss best practices and common issues encountered with workflow and orchestration.<P></P><P>You ca</P>...

File Builder FTP 3.X Video Tutorial

The 3.x version of this tool that I just posted to ShareNow has a number of new features that have been asked for by the community. I have also created a video tutorial on this version found at the fo...

We DIG Learning

Differentiate, Integrate, Generalize. DIG is how adults learn and how ServiceNow courses are designed to deliver a superior learning experience.DIG is a proven approach to curriculum architecture. The...

Ask the Expert: CMS Implementation Best Practices

Ask the Expert is a weekly web show where ServiceNow experts share their knowledge and help answer your questions.Today, I would like to highlight one of our recent episodes: "CMS Implementation Best ...

Using business rule conditions strategically

"You have to learn the rules of the game. And then you have to play better than anyone else."-Albert Einstein One of our favorite rules of the game in ServiceNow is business rules. A business rule is ...

Blog Articles