Cover Multiple Assets by a Contract

Contract management and asset management are closely related to one another. For example, if you track a lease contract, you want to associate all the assets covered by that lease to the contract. Bec...

ServiceNow Basics: Incident Management

This video provides a detailed overview of the Incident application. It is a great resource If you are new to ServiceNow or to incident management, need something to share with new team members, or ju...

Knowledge Base Weekly Digest: May 6, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

HR Service Automation Demo

ServiceNow HR Service Automation helps streamline human resource (HR) operations by providing HR request and fulfillment automation in the base system.Thanks to Keyvan Berenjian for demonstrating this...

Supplier Speed Dating

We truly are in the era of Core Competencies, where best of breed vendors are supplying a broad range of services to our businesses. There are niches within niches so that you can find a vendor that i...

IT and Enterprise Transformation 101: Why Enterprise Service Management Matters

This may be one of my shortest blog posts ever. Why should prove obvious pretty quickly.As Michael Porter taught us, the purpose of any business is to achieve sustainable competitive advantage. How be...

Watson and Crick: we see your double helix and raise you Share

Innovating is infinitely simpler when you have the right tools. Fred, Jedi Master of innovation, reminded us of that in his keynote and shared what's ahead with Visual Task Boards, favorites, tags, an...

Getting Started with ServiceNow Right-Click

There is so much you can do in ServiceNow with a simple right-click. This video demonstrates using right-click to sort and filter records to easily find the information you need. But it doesn't stop t...

ServiceNow System Properties Best Practices

This best practice video explains how to manage script behavior and reduce the cost of maintaining scripts by using system properties to pass values to server-side scripts rather than hard-coding thos...

IT Operations Management: the wait is over.

Wait.That's what we've been doing for 30 years.Waiting for blinking lights. Waiting for urgent pages. Waiting for the phone to ring.Infrastructure has monitored us. We've been scheduled and manipulate...

Knowledge Base Weekly Digest: April 29, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

Email need a tune up? We've got the tools for you!

What would we do without email that is generated from our ServiceNow instances? This feature keeps us organized and on our toes when managing incidents, change requests, and other activities in our in...

Creator meetup @ Knowledge14

Creators unite. The community has spoken. We'll be meeting informally over lunch Tuesday, April 29 at Knowledge for a discussion about how to win friends...influence people...date celebrities...get pr...

Color Code Your Counters

Compliance with your software vendors is a key outcome of Software Asset Management (SAM). You need to know when you are out of compliance and need to purchase more software rights, but you also want ...

Points, Levels, and Badges - gamification on the ServiceNow Community

Just a quick announcement: A long time coming, we've finally rolled out a points, levels, and badges program on the community. You'll notice some additional items in your user profile and activity fee...

This is Not a Love Letter

Every work environment is different, and people experience the same environment in diverse ways. Reflecting on the past 2 years, there are a few things that have made my experience at ServiceNow excep...

Think Like a ServiceNow Employee: April 2014 Top KB Articles

When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledg...

ServiceNow Dictionary Override Best Practices

This is the second video in our Best Practices series. It explains how to use dictionary overrides.Dictionary overrides allow administrators to change certain field settings on extended tables without...

Tag! You're it!

How do you create your asset tags? Do you get them from an asset tag vendor? Do you create your own? How do you create your own? One question I have received on occassion is "Can't ServiceNow automati...

IT and Enterprise Transformation101: Why Custom Apps Matter

The best custom enterprise apps are like exceptional people — and even some commercial cement providers. They find a need, and they fill it.To thrive competitively in The New Age of Service (Which is ...