Choice Lists Best Practices

In ServiceNow, there are often several ways to accomplish the same task. However, you might be wondering which way is the most efficient, easiest to maintain, and most likely to prevent issues in the ...

Knowledge Base Weekly Digest: April 22, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.Recently added and updated Knowledge Base articles:(Requir...

TechNow Ep 13 | Defined Related Lists

See your ServiceNow related information in a whole new way. You are not limited to records with a reference field to the parent table or a many-to-many table if you want a related list. Originally rec...

What to do when your data takes a hike (CMDB)

In the rare occurrence that your data is orphaned, missing, or corrupted, it can impact your Configuration Management Database and leave you wondering how your data escaped. But not to worry, we have ...

ServiceNow Content Management (CMS) Demo

Content management (CMS) allows you to give your ServiceNow instance a user-friendly interface that matches your company's branding.This video introduces the Content Management application with some e...

New on HI: Application Navigator, The EDGE and more

The HI user interface has changed! With our latest update, we have added a few new things to HI that will make navigating the HI portal easier and more efficient. A few icons have received a facelift,...

Road to Asset Knowledge

The more I work with customers and teach our Asset Management course, the more I come across useful little tidbits related to asset management that I believe many organizations can use. Because most o...

SITS14 - It's Not Your Average ITSM Or Service Desk Show

April is a busy month for IT service management (ITSM) industry events. We've already had the annual HDI conference in the US and the end of April sees two more: the Service Desk and IT Support Show (...

Troubleshooting Issues with Retrieving Update Sets

This week we've released a set of knowledge articles on update sets to answer some common questions (Piecing together Update Set puzzles). Additionally, we've created this video to explain how to trou...

Knowledge Base Weekly Digest: April 15, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

Piecing together Update Set puzzles

Because update sets can be highly customized, the issues that can come up during the process can be complex and varied as well. Sometimes there are inconsistencies in update sets. Or the update set ha...

OpenSSL Vulnerability

Posted on behalf of Myke Lyons, Director of Field Security, ServiceNow: Earlier this week a security researcher publicly disclosed a vulnerability in the OpenSSL software package. The issue is commonl...

Your Customer Administrator is your friend

This blog post has been updated with additional info now that the Customer self-service portal has been released (March 2015). Please see Harness the power of your Customer Administrator in the Custom...

ServiceNow Cloud Provisioning Demo

If you are interested in using the ServiceNow Cloud Provisioning application, these videos will help you get started. The first provides an overview of how the ServiceNow Cloud Provisioning applicatio...

ServiceNow Social IT Demo

This video introduces some of the communication features available in ServiceNow and explains how employees across your organization can use them to collaborate. For example, live chat provides a dire...

Knowledge Base Weekly Digest: April 8, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

Quick fixes for your reporting woes

Is your report failing to run? Does your report complete but contain errors? Are you having issues with your scheduled report? Well, look no further. We have quick fixes for your reporting woes here, ...

Cost Modeling Your Cloud, Part 3: Be Consistent

This is Part 3 of the Cost Modeling Your Cloud series. So how does ServiceNow make rational decisions about what to buy when building our cloud? And how can you?Part 1: Know your numbersPart 2: Develo...

Preparing to speak at Knowledge? What are the most important 10 minutes of your presentation?

I drafted a text-based post to discuss some tips on preparing for a presentation but then one of my developers - Pamela Olomola - decided to turn it into an infographic. Click the graphic to check out...

ServiceNow Education Services Course Catalog

For those of you who are more visual, we created an infographic that displays our course catalog: