Did you know that ServiceNow offers field service management (FSM) capabilities? I wouldn't blame you if you didn't, our field service management application was previously called ServiceNow Work Mana...
Do you need an automatic method of checking that certain CIs are in a particular state? For example, ensuring that servers have at least a specified minimum amount of RAM and disk space or that critic...
This video demonstrates the ServiceNow IT Governance, Risk, and Compliance (IT GRC) application. It is important to make sure your organization stays in compliance with any laws and regulations that a...
When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledg...
This video provides a brief tour of the Resource Management application and explains how it can be used to create resource plans, request resources for upcoming projects, assign tasks to specific user...
This video provides a brief overview of the Change Management application and explains how it can be used to minimize risks associated with changes to your IT environment. <P></P><P>For more information on chan</P>...
The ServiceNow Open Database Connectivity (ODBC) driver provides read-only access to the database associated with your ServiceNow instance and is very useful for reporting and other purposes.If you pl...
This video demonstrates the ServiceNow problem management process, from creating a new problem record through associating child incidents and conducting root cause analysis. This is an excellent resou...
We keep track of the most popular articles each week, and we thought it would be helpful to share these with the whole ServiceNow community, in case any of you face similar issues. Below are the top 1...
This somewhat peculiar blog was inspired by a ZDNet article: Forget strategy, IT managers are too busy fighting fires. There's no real link from a content POV, it just got me thinking about IT and pla...
Scheduling is an easy way to distribute reports to ServiceNow users. Because reports help to communicate important information to your team members, it can be frustrating when they don't work as expec...
This blogs complements a recent ServiceNow webinar on IT Business Management (requires registration). Over the last couple of years, I've often used the following three bullets to describe the challen...
This is the final video in our series of advanced tutorials. It demonstrates the Contract Management application.<P></P><P>If you liked this video, you may find our other in-depth tutorials helpful:</P><P></P><P>Software Ass</P>...
For most IT service desks, the acronym VIP means something very specific — it's that list of "important" people, in fact very important people, who they don't ever want to get the wrong side of. They ...
A few months back I wrote an article for the itSMF USA's Source magazine on Next-Generation IT. The original is here but I wanted to pull a few of the points out into a shorter blog … Next-generation ...
As I read more and more about 2014 being the era of "the personal cloud," I can't help think that it, like BYOD, is really nothing new. Employees have used personal cloud services in a work capacity f...
Businesses these days use lots and lots of software programs. All of those programs need to be licensed, managed, and retired in accordance with different vendor guidelines. How can you corral those t...
The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...
Boy, have we got a flush of workflow information for you this week! Workflow can encompass so many different aspects of your business and the functions of your ServiceNow instance, and we made sure we...
Last week, I highlighted an in-depth tutorial of our Software Asset Management application. This week, I am going to share a similar video that demonstrates the Asset Management application.<P></P><P>If you lik</P>...
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