Keeping track of all that software

Businesses these days use lots and lots of software programs. All of those programs need to be licensed, managed, and retired in accordance with different vendor guidelines. How can you corral those t...

Knowledge Base Weekly Digest: May 28, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

A deluge of workflow content to keep your systems moving as they should

Boy, have we got a flush of workflow information for you this week! Workflow can encompass so many different aspects of your business and the functions of your ServiceNow instance, and we made sure we...

Asset Management Tutorial

Last week, I highlighted an in-depth tutorial of our Software Asset Management application. This week, I am going to share a similar video that demonstrates the Asset Management application.<P></P><P>If you lik</P>...

How Valid Is &#8220;Infrastructure & Operations&rdquo; In The New World Of IT?

Words are a funny thing. The words we use, and how we structure and say them, are the foundations of how we put forward our thoughts, opinions, and motivations for others. And of course how all of the...

Customer support for US Government customers

ServiceNow has a variety of government customers, including federal agencies, state governments, local governments, tribal organizations, and Federally Funded Research and Development Centers (FFRDCs)...

Software Asset Management Tutorial

Over the past few months, I've shared many videos that introduce various ServiceNow applications. However, if you are are looking for a video with more detailed information about application functiona...

Import Sets: Troubleshooting Missing Data in Date Fields

Last week, I posted a video explaining how to troubleshoot import sets where data is truncated in a string field.When using import sets, admins may also encounter empty fields where dates should have ...

Knowledge Base Weekly Digest: May 20, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

How to make sure your import/export ship has sailed

Sometimes importing and exporting data, records, and other necessities, can feel like a cargo ship stuck in customs. Maybe an import is taking longer than expected or when it does complete, some of th...

Viktor agrees: ServiceNow Share is better than sleeping on a stranger's couch

When my Dutch friend Viktor recently visited California he did what all in-the-know travelers do these days: rented a stranger's house on Airbnb, a stranger's car on Getaround, and a stranger as a tou...

Enterprise Service Management Through An HR Custom App Lens

I think I'm an ITSM (IT service management) sort of guy so I find it strange when I feel compelled to write something about other corporate service providers. I know I've done it before, with HR in pa...

Celebrating our first Support Expert badge holders!

Since we launched our Points, Levels, and Badges program three weeks ago (April 23rd), the community has been buzzing--with members earning points for a wide range of activities and badges for explori...

Introduction to the Mail Properties Page

When configuring email or troubleshooting email notifications, the Mail Properties page is the place to start. This special page lists all email properties and offers diagnostics and troubleshooting h...

Implementation Critical Success Factors - Technology

Implementation Critical Success Factors — TechnologyI have my past blog I have written about the various resources that are critical to an implementation (customer and vendor) and detailed out the var...

Knowledge Base Weekly Digest: May 13, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

Need a clone? You have the power to clone your Servicenow instance!

Cloning your instance comes in handy for a variety of reasons, whether it's for testing, development, or backing up information. Did you know you have the power to clone your own instance? Well, you d...

Cover Multiple Assets by a Contract

Contract management and asset management are closely related to one another. For example, if you track a lease contract, you want to associate all the assets covered by that lease to the contract. Bec...

ServiceNow Basics: Incident Management

This video provides a detailed overview of the Incident application. It is a great resource If you are new to ServiceNow or to incident management, need something to share with new team members, or ju...

Knowledge Base Weekly Digest: May 6, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...