Quick fixes for your reporting woes

Is your report failing to run? Does your report complete but contain errors? Are you having issues with your scheduled report? Well, look no further. We have quick fixes for your reporting woes here, ...

Cost Modeling Your Cloud, Part 3: Be Consistent

This is Part 3 of the Cost Modeling Your Cloud series. So how does ServiceNow make rational decisions about what to buy when building our cloud? And how can you?Part 1: Know your numbersPart 2: Develo...

Preparing to speak at Knowledge? What are the most important 10 minutes of your presentation?

I drafted a text-based post to discuss some tips on preparing for a presentation but then one of my developers - Pamela Olomola - decided to turn it into an infographic. Click the graphic to check out...

ServiceNow Education Services Course Catalog

For those of you who are more visual, we created an infographic that displays our course catalog:

Getting Started with the ServiceNow Knowledge Application

Knowledge articles are a great way to share information with members of your organization. For example, you could use the knowledge base to store information about common hardware or software issues. ...

The Evolution Of CIO And IT Challenges

I recently did a presentation to some colleagues on what I perceived to be the current CIO challenges and trends and, in doing so, I created a list of things based on what I was hearing, seeing, and r...

CMDB "Scope"

Recall our last post regarding "Top Down or Bottom Up" approaches to developing a CMDB. We were in a way discussing the starting boundaries of our scope. Either starting with infrastructure bits and l...

When upgrading your instance leaves you scratching your head

We always look forward to our customers upgrading their instances to a newer version. We want you to enjoy the latest functions and features that we have added to make your life easier. But sometimes ...

Knowledge Base Weekly Digest: April 1, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

How to Customize the Smartphone Interface

On Tuesday, I highlighted a video that explained how to navigate the smartphone interface. Today, I would like to highlight a video that explains how you can customize the smartphone interface to fit ...

Think Like a ServiceNow Employee: March 2014 Top KB Articles

When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledg...

How to Navigate the Smartphone Interface

The ServiceNow Smartphone interface makes it easy to visit your instance while out and about.This video introduces the Smartphone interface and explains how you can use it to view lists and forms, acc...

Solutions for almost every cloning issue you can imagine

Most of us have all come across cloning snags from time to time. A clone completes but has issues, a clone takes too long to complete, a clone doesn't start--you name it. We have now organized and con...

Knowledge Base Weekly Digest: March 25, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

Implementation Critical Success Factors - People Continued: ServiceNow Resources

In a continuation of the people dimension in an implementation, I would like to review what you can expect from ServiceNow. ServiceNow Role ExaminedServiceNow Account ManagerThe ServiceNow Account Man...

Everything you wanted to know about Discovery

From the same team that brought you MID Server content last week, we're presenting you with Discovery content this week. We get asked about Discovery concepts and troubleshooting pretty often when tal...

Cost Modeling Your Cloud, Part 2: Develop The Model

This is Part 2 of the Cost Modeling Your Cloud series. Part 1 is here. One of my least favorite questions from potential suppliers is whether ServiceNow is CAPEX or OPEX driven, as if excelling in one...

Knowledge Base Weekly Digest: March 18, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.Recently added and updated Knowledge Base articles:(Requir...

Exploring the Benefits - HR Case Management

In this post we'll be exploring the benefits of implementing an HR Case Management solution. Before diving in lets recall that the fundamental purpose of HR Case Management is to track, manage, and mo...

How to Set Up Custom Help

Last week, I highlighted a video introducing the context-sensitive help feature and explaining how you can use it to give your users easy access to the information they need.Today's video explains how...