How to Set Up Custom Help

Last week, I highlighted a video introducing the context-sensitive help feature and explaining how you can use it to give your users easy access to the information they need.Today's video explains how...

IT and Enterprise Transformation 101: Why Discovery Matters

Have you ever cleaned out a closet, a desk, a refrigerator or some other repository after a long period of not doing so? Have you ever done this and not found at least one thing that made you scratch ...

The Latest and Greatest Resources and Information Around MID Servers

Are you planning to install a MID Server and want to learn more about the setup process? Do you already have a MID Server installed and want to learn more about best practices and troubleshooting? You...

New Video Series on MID Server!

When it comes to using a MID Server with your ServiceNow instance, details matter. It's easy to overlook something small in the setup process, but this can lead to problems down the road. To help make...

Best Practices for Upgrading your ServiceNow Product [Downloadable]

Need help with upgrades? Follow the steps in our new Upgrades Best Practices page on the ServiceNow product documentation to conduct a well-organized upgrade to a new version of ServiceNow. The page i...

Follow @NOWsupport on Twitter

Ever wished you could get all the information and knowledge from the ServiceNow Knowledge Base, Community, and Wiki in one place? Well, now you can! Follow @NOWsupport on Twitter, the official Twitter...

TechNow Ep 12 | Condition Fields

Save time and effort by using condition fields on your forms effectively. Chuck and Andrew will show you options available to manage data instead of hard coding conditions in to your requirements and ...

Knowledge Base Weekly Digest: March 11, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

Context-Sensitive Help Overview

My past few blog posts have focused on providing you with videos that address common discussion topics and hopefully help answer some of your questions.With this post, I want to share a video that exp...

Email Notification Priority Weight: Introduction

If email notifications appear in your Skipped mailbox, or if your end users are receiving duplicate emails, check the email notification weight. Weight is a numeric value representing the sending prio...

Knowledge Base Weekly Digest: March 4, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

Cost Modeling Your Cloud, Part 1: Know Your Numbers

One of my least favorite questions from potential suppliers is whether ServiceNow is CAPEX or OPEX driven, as if excelling in one forgives sins in another. My answer is always the same: we account for...

Think like a ServiceNow Employee: February's Top KB articles

When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledg...

What Would You Like to Learn?

Here at ServiceNow, we regularly publish a wide variety of video content designed to help you find the answers you need as quickly and efficiently as possible. You can find all of our videos on Servic...

Will The Real Shadow IT Please Stand Up?

May I have your attention please? * Ah "Shadow IT," it sounds so seedy and a little bit scary. And sadly the phrase has nothing to do with Blade Runner's rogue replicants. But it is in vogue, and even...

Understanding HR Case Management

Unresolved employee requests, wasted resources, mishandling of confidential information and inefficient processes are all risks faced by Human Resource (HR) organizations today. And they could have se...

IT to Business Alignment? Surely It’s Time To Move On From Just Talking About It

In a recent Computing.co.uk article, journalist Danny Palmer wrote about the results of a cloud research project conducted by EasyInsites on behalf of managed service provider Adapt. The headline was:...

Knowledge Base Weekly Digest: February 25, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

One of these things (is not like the others)

We have a curse jar in the office. Every time someone says "When I was at X, we Y", referencing prior employer X, 25 cents goes into the jar. ServiceNow is neither search engine nor online retailer. T...

How to Set Up a Service Desk-Assisted Password Reset Process

Since password reset requests are one of the most common requests in the IT support industry, it is important that support engineers have an easy and efficient way to fulfill them. This video explains...