ServiceNow System Properties Best Practices

This best practice video explains how to manage script behavior and reduce the cost of maintaining scripts by using system properties to pass values to server-side scripts rather than hard-coding thos...

IT Operations Management: the wait is over.

Wait.That's what we've been doing for 30 years.Waiting for blinking lights. Waiting for urgent pages. Waiting for the phone to ring.Infrastructure has monitored us. We've been scheduled and manipulate...

Knowledge Base Weekly Digest: April 29, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

Email need a tune up? We've got the tools for you!

What would we do without email that is generated from our ServiceNow instances? This feature keeps us organized and on our toes when managing incidents, change requests, and other activities in our in...

Creator meetup @ Knowledge14

Creators unite. The community has spoken. We'll be meeting informally over lunch Tuesday, April 29 at Knowledge for a discussion about how to win friends...influence people...date celebrities...get pr...

Color Code Your Counters

Compliance with your software vendors is a key outcome of Software Asset Management (SAM). You need to know when you are out of compliance and need to purchase more software rights, but you also want ...

Points, Levels, and Badges - gamification on the ServiceNow Community

Just a quick announcement: A long time coming, we've finally rolled out a points, levels, and badges program on the community. You'll notice some additional items in your user profile and activity fee...

This is Not a Love Letter

Every work environment is different, and people experience the same environment in diverse ways. Reflecting on the past 2 years, there are a few things that have made my experience at ServiceNow excep...

Think Like a ServiceNow Employee: April 2014 Top KB Articles

When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledg...

ServiceNow Dictionary Override Best Practices

This is the second video in our Best Practices series. It explains how to use dictionary overrides.Dictionary overrides allow administrators to change certain field settings on extended tables without...

Tag! You're it!

How do you create your asset tags? Do you get them from an asset tag vendor? Do you create your own? How do you create your own? One question I have received on occassion is "Can't ServiceNow automati...

IT and Enterprise Transformation101: Why Custom Apps Matter

The best custom enterprise apps are like exceptional people — and even some commercial cement providers. They find a need, and they fill it.To thrive competitively in The New Age of Service (Which is ...

Choice Lists Best Practices

In ServiceNow, there are often several ways to accomplish the same task. However, you might be wondering which way is the most efficient, easiest to maintain, and most likely to prevent issues in the ...

Knowledge Base Weekly Digest: April 22, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.Recently added and updated Knowledge Base articles:(Requir...

TechNow Ep 13 | Defined Related Lists

See your ServiceNow related information in a whole new way. You are not limited to records with a reference field to the parent table or a many-to-many table if you want a related list. Originally rec...

What to do when your data takes a hike (CMDB)

In the rare occurrence that your data is orphaned, missing, or corrupted, it can impact your Configuration Management Database and leave you wondering how your data escaped. But not to worry, we have ...

ServiceNow Content Management (CMS) Demo

Content management (CMS) allows you to give your ServiceNow instance a user-friendly interface that matches your company's branding.This video introduces the Content Management application with some e...

New on HI: Application Navigator, The EDGE and more

The HI user interface has changed! With our latest update, we have added a few new things to HI that will make navigating the HI portal easier and more efficient. A few icons have received a facelift,...

Road to Asset Knowledge

The more I work with customers and teach our Asset Management course, the more I come across useful little tidbits related to asset management that I believe many organizations can use. Because most o...

SITS14 - It's Not Your Average ITSM Or Service Desk Show

April is a busy month for IT service management (ITSM) industry events. We've already had the annual HDI conference in the US and the end of April sees two more: the Service Desk and IT Support Show (...