Piecing together Update Set puzzles

Because update sets can be highly customized, the issues that can come up during the process can be complex and varied as well. Sometimes there are inconsistencies in update sets. Or the update set ha...

OpenSSL Vulnerability

Posted on behalf of Myke Lyons, Director of Field Security, ServiceNow: Earlier this week a security researcher publicly disclosed a vulnerability in the OpenSSL software package. The issue is commonl...

Your Customer Administrator is your friend

This blog post has been updated with additional info now that the Customer self-service portal has been released (March 2015). Please see Harness the power of your Customer Administrator in the Custom...

ServiceNow Cloud Provisioning Demo

If you are interested in using the ServiceNow Cloud Provisioning application, these videos will help you get started. The first provides an overview of how the ServiceNow Cloud Provisioning applicatio...

ServiceNow Social IT Demo

This video introduces some of the communication features available in ServiceNow and explains how employees across your organization can use them to collaborate. For example, live chat provides a dire...

Knowledge Base Weekly Digest: April 8, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

Quick fixes for your reporting woes

Is your report failing to run? Does your report complete but contain errors? Are you having issues with your scheduled report? Well, look no further. We have quick fixes for your reporting woes here, ...

Cost Modeling Your Cloud, Part 3: Be Consistent

This is Part 3 of the Cost Modeling Your Cloud series. So how does ServiceNow make rational decisions about what to buy when building our cloud? And how can you?Part 1: Know your numbersPart 2: Develo...

Preparing to speak at Knowledge? What are the most important 10 minutes of your presentation?

I drafted a text-based post to discuss some tips on preparing for a presentation but then one of my developers - Pamela Olomola - decided to turn it into an infographic. Click the graphic to check out...

ServiceNow Education Services Course Catalog

For those of you who are more visual, we created an infographic that displays our course catalog:

Getting Started with the ServiceNow Knowledge Application

Knowledge articles are a great way to share information with members of your organization. For example, you could use the knowledge base to store information about common hardware or software issues. ...

The Evolution Of CIO And IT Challenges

I recently did a presentation to some colleagues on what I perceived to be the current CIO challenges and trends and, in doing so, I created a list of things based on what I was hearing, seeing, and r...

CMDB "Scope"

Recall our last post regarding "Top Down or Bottom Up" approaches to developing a CMDB. We were in a way discussing the starting boundaries of our scope. Either starting with infrastructure bits and l...

When upgrading your instance leaves you scratching your head

We always look forward to our customers upgrading their instances to a newer version. We want you to enjoy the latest functions and features that we have added to make your life easier. But sometimes ...

Knowledge Base Weekly Digest: April 1, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

How to Customize the Smartphone Interface

On Tuesday, I highlighted a video that explained how to navigate the smartphone interface. Today, I would like to highlight a video that explains how you can customize the smartphone interface to fit ...

Think Like a ServiceNow Employee: March 2014 Top KB Articles

When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledg...

How to Navigate the Smartphone Interface

The ServiceNow Smartphone interface makes it easy to visit your instance while out and about.This video introduces the Smartphone interface and explains how you can use it to view lists and forms, acc...

Solutions for almost every cloning issue you can imagine

Most of us have all come across cloning snags from time to time. A clone completes but has issues, a clone takes too long to complete, a clone doesn't start--you name it. We have now organized and con...

Knowledge Base Weekly Digest: March 25, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...