SolveNow Episode 3: Platform Performance

Abstract:Performance and performance debugging is a topic that can intimidate a lot of us. But don't let it get you down! In this session, we'll dust off your mechanics gloves and get ready for a tune...

PII Best Practices for HR Service Automation

As enterprises continue to automate processes for the Human Resources (HR) organization, additional care must be taken to protect Personally Identifiable Information (PII). Definitions of PII vary, bu...

Utilizing Image Fields in UI Pages

I'm not sure how often you come across this or utilize Image Fields outside of a form but I needed to recently. When you add an Image Field to a form you are provided with an Add dialog first time and...

Knowledge Base Weekly Digest: February 11, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

Happy Birthday Facebook - You've Changed Corporate IT Forever

2014 marks the 10th birthday of Facebook; I like the joke about Mark Zuckerberg spending all of 2014 personally liking the "Happy birthday Facebook" posts of his one billion users. It will probably be...

Observations On ITSM, Or Should I Say Service Management, In Israel

Last week I was lucky enough to spend a week working in Israel. While there I met with a number of customers and potential customers along with two of my local ServiceNow colleagues Limor Afik and Gid...

Knowledge Base Weekly Digest: February 3, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

The Consumerization of HR? Yes, Consumerization Is Not Just An IT Thing

Last week while writing an article for the itSMF USA that touched on the Consumerization of IT I glibly typed: "Who has heard of the Consumerization of HR?" But as soon as the question appeared on my ...

Implementation Critical Success Factors - People

Implementation: Critical Success Factors - People As we continue the discussion about the pillars that are critical to implementation success, this post will take a deeper look at the people involved ...

A Simple Recipe for B2B Content Creation

For those of you who like to cook and eat, here is a follow-on to my previous post on creating effective content that compares the written word to food. I think it's a pretty effective analogy. > > Li...

How I Became a Ruthless Self-Editor and Much Better B2B Writer

Here is a blog I wrote years ago on, well, blogging. I hope it helps some of you translate your thoughts and knowledge into compact, clear and useful content!>>Writing isn't so hard when nobody's goin...

Weekly Digest: New Knowledge Base Articles

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

SolveNow Session 2: Best Practices to Bullet-Proof Your Upgrade

Regular upgrades are one of the most important events in the lifecycle of your system. Insuring upgrade success is an achievable goal — when you know the best practices. Prepare for your next ServiceN...

Weekly Digest: New Knowledge Base Articles

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Last Week's newly added and updated Knowledge Base articl...

Configuration Management and CMDB: Top-Down or Bottom-Up?

Not considering Discovery for a bit, most organizations seem to take one of two basic approaches to build out their configuration management capabilities: top-down or bottom-up. Let's talk about each ...

Innovation: What Does It Really Mean?

"Innovation" is popular word in management-speak but IMO it's often overused, abused, or misused: "The IT organization needs to deliver more innovation" or "We need to think innovatively about this ch...

Think like a ServiceNow Employee: Automation, Application Administration and Integration Solutions

It's a Tuesday afternoon and that 2:30 feeling is starting to sink in. You've been working all day to figure out a way around this ServiceNow implementation issue. You suddenly think to yourself, "wou...

From the Knowledge Base: Integration Solutions.

ServiceNow does its best to empower the customer. The Wiki, Community and Knowledge Base are all tools to help transform IT processes from a place of "No" to a world of "Now." These self-service resou...

20 Blogging Tips, Straight From The Horse’s Keyboard, Part 2

In my previous blog I offered up practical on advice on getting started with and writing blogs. This blog takes you to the point of publishing and everything beyond, well not quite everything. Assessi...

20 Blogging Tips, Straight From The Horse’s Keyboard, Part 1

Are you blogging? If not, why not? It's networking on steroids, your chance to make friends and to influence people. Everyone wins when you blog ... well hopefully. With the new ServiceNow Community i...