How to Customize the Smartphone Interface

On Tuesday, I highlighted a video that explained how to navigate the smartphone interface. Today, I would like to highlight a video that explains how you can customize the smartphone interface to fit ...

Think Like a ServiceNow Employee: March 2014 Top KB Articles

When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledg...

How to Navigate the Smartphone Interface

The ServiceNow Smartphone interface makes it easy to visit your instance while out and about.This video introduces the Smartphone interface and explains how you can use it to view lists and forms, acc...

Solutions for almost every cloning issue you can imagine

Most of us have all come across cloning snags from time to time. A clone completes but has issues, a clone takes too long to complete, a clone doesn't start--you name it. We have now organized and con...

Knowledge Base Weekly Digest: March 25, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

Implementation Critical Success Factors - People Continued: ServiceNow Resources

In a continuation of the people dimension in an implementation, I would like to review what you can expect from ServiceNow. ServiceNow Role ExaminedServiceNow Account ManagerThe ServiceNow Account Man...

Everything you wanted to know about Discovery

From the same team that brought you MID Server content last week, we're presenting you with Discovery content this week. We get asked about Discovery concepts and troubleshooting pretty often when tal...

Cost Modeling Your Cloud, Part 2: Develop The Model

This is Part 2 of the Cost Modeling Your Cloud series. Part 1 is here. One of my least favorite questions from potential suppliers is whether ServiceNow is CAPEX or OPEX driven, as if excelling in one...

Knowledge Base Weekly Digest: March 18, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.Recently added and updated Knowledge Base articles:(Requir...

Exploring the Benefits - HR Case Management

In this post we'll be exploring the benefits of implementing an HR Case Management solution. Before diving in lets recall that the fundamental purpose of HR Case Management is to track, manage, and mo...

How to Set Up Custom Help

Last week, I highlighted a video introducing the context-sensitive help feature and explaining how you can use it to give your users easy access to the information they need.Today's video explains how...

The Latest and Greatest Resources and Information Around MID Servers

Are you planning to install a MID Server and want to learn more about the setup process? Do you already have a MID Server installed and want to learn more about best practices and troubleshooting? You...

New Video Series on MID Server!

When it comes to using a MID Server with your ServiceNow instance, details matter. It's easy to overlook something small in the setup process, but this can lead to problems down the road. To help make...

Best Practices for Upgrading your ServiceNow Product [Downloadable]

Need help with upgrades? Follow the steps in our new Upgrades Best Practices page on the ServiceNow product documentation to conduct a well-organized upgrade to a new version of ServiceNow. The page i...

Follow @NOWsupport on Twitter

Ever wished you could get all the information and knowledge from the ServiceNow Knowledge Base, Community, and Wiki in one place? Well, now you can! Follow @NOWsupport on Twitter, the official Twitter...

TechNow Ep 12 | Condition Fields

Save time and effort by using condition fields on your forms effectively. Chuck and Andrew will show you options available to manage data instead of hard coding conditions in to your requirements and ...

Knowledge Base Weekly Digest: March 11, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...

Context-Sensitive Help Overview

My past few blog posts have focused on providing you with videos that address common discussion topics and hopefully help answer some of your questions.With this post, I want to share a video that exp...

Email Notification Priority Weight: Introduction

If email notifications appear in your Skipped mailbox, or if your end users are receiving duplicate emails, check the email notification weight. Weight is a numeric value representing the sending prio...

Knowledge Base Weekly Digest: March 4, 2014

The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: (Requ...