1 Strike Rule and 3 strike Rule

vinodkumar2010
Tera Contributor

Hi anyone can please explain difference between 1 Strike rule and 3 strike rule in Incident Management?

1 ACCEPTED SOLUTION

Namrata Ghorpad
Mega Sage
Mega Sage

Hello @vinodkumar2010 ,

Please refer the below link.

The 3 strike rule on ITSM and incident management | by Carlos Helpdesk | Medium

 

Please mark my answer as helpful or correct if it helps to you.

Regards,

Namrata

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1 REPLY 1

Namrata Ghorpad
Mega Sage
Mega Sage

Hello @vinodkumar2010 ,

Please refer the below link.

The 3 strike rule on ITSM and incident management | by Carlos Helpdesk | Medium

 

Please mark my answer as helpful or correct if it helps to you.

Regards,

Namrata