Attachment should be visible in incident form under manage attachment

[Surekha Nalla]

Hi,

There is a record producer which have attachment as a variable when user submits the request the attachment is not showing at the top of the ticket instead it is showing only on variable tab.

Our requirement is the attachment should be visible on the top of the ticket as shown below.

Thank you

[Ankur Bawiskar]

@Surekha Nalla 

the record producer script will work only once and copy the file from variable to target record.

any other logic is adding the file again?

what debugging did you do?

[Surekha Nalla]

Hi @Ankur Bawiskar 

I have tested the record producer in PDI it is the similar behavior. Is it an OOB functionality.

I have attached the document 

[Ankur Bawiskar]

@Surekha Nalla 

yes that's OOTB behavior

I believe the 1st one comes because of the attachment variable and 2nd one comes because the script copied the file

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[Surekha Nalla]

Hi @Ankur Bawiskar ,

Is there any other way to show only one attachment in work area.

[Ankur Bawiskar]

@Surekha Nalla 

I think you will have to explore some custom solutions

I haven't thought so can't help right now