Attachments in ServiceNow receive strange file names

Manisha30
Tera Guru

‎11-21-2023 08:42 AM

HI All,

 

One of our user of ServiceNow raised an issue saying that the Attachments in ServiceNow receive strange file names. Please see the attached screenshot below.

crazynames.png

Can someone help us on why we are getting these kind of names for attachments in ServiceNow. Any help would be appreciated.

 

Thanks in Advance!!!
Manisha

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Hemanth M1
Giga Sage
Giga Sage

‎11-21-2023 09:20 AM

HI @Manisha30 ,

 

how these attachments are being attach to records?? whats their initial file name.

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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Sandeep Rajput
Tera Patron
Tera Patron

‎11-21-2023 09:27 AM

@Manisha30 Zrzut ekranu is a polish word which means 'Screenshot' (https://en.bab.la/dictionary/polish-english/zrzut-ekranu), please check if there is an app installed on your ServiceNow instance which has a polish origin or developed by some Polish developer.

 

Hope this helps.

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Manisha30
Tera Guru
In response to Sandeep Rajput

‎11-21-2023 08:14 PM

HI @Sandeep Rajput ,

Could you please let me know how to check for that app in ServiceNow? Thanks.

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Manisha30
Tera Guru
In response to Sandeep Rajput

‎11-22-2023 06:25 AM

And also it is happening randomly. Few of the incidents it attaching with the given name and for few with Zrzut ekranu.

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