Attachments in ServiceNow receive strange file names

Manisha30
Tera Guru

HI All,

 

One of our user of ServiceNow raised an issue saying that the Attachments in ServiceNow receive strange file names. Please see the attached screenshot below.

crazynames.png

Can someone help us on why we are getting these kind of names for attachments in ServiceNow. Any help would be appreciated.

 

Thanks in Advance!!!
Manisha

5 REPLIES 5

Hemanth M1
Giga Sage
Giga Sage

HI @Manisha30 ,

 

how these attachments are being attach to records?? whats their initial file name.

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Sandeep Rajput
Tera Patron
Tera Patron

@Manisha30 Zrzut ekranu is a polish word which means 'Screenshot' (https://en.bab.la/dictionary/polish-english/zrzut-ekranu), please check if there is an app installed on your ServiceNow instance which has a polish origin or developed by some Polish developer.

 

Hope this helps.

HI @Sandeep Rajput ,

Could you please let me know how to check for that app in ServiceNow? Thanks.

And also it is happening randomly. Few of the incidents it attaching with the given name and for few with Zrzut ekranu.