SNOW Filter to identify the incidents that were auto resolved by system and later assigned by engg,

[balarpm]

I want to create a SNOW Filter to identify the incidents that were auto resolved by system and later assigned by a specific person in his name. Idea is to find the incidents that got auto resolved before an engineer takes any action.

[Dr Atul G- LNG · Accepted solution]

hi @balarpm 

1st, it is not SNOW, it's SN or ServiceNow. 

2. As per my knowledge of OOTB, Auto closure is available but not resolved. Is something configured by you/the team?

To do this, need script 

1. To run query to find all incidents which are auto-resolved and assigned to is empty 

once you get this you can create a metric to find to whom the incident is assigned. 

https://www.servicenow.com/community/developer-forum/how-do-i-find-incidents-where-resolved-is-befor...

https://www.servicenow.com/community/developer-forum/how-to-identify-the-auto-closed-incidents-from-...

[Dr Atul G- LNG · Accepted solution]

hi @balarpm 

1st, it is not SNOW, it's SN or ServiceNow. 

2. As per my knowledge of OOTB, Auto closure is available but not resolved. Is something configured by you/the team?

To do this, need script 

1. To run query to find all incidents which are auto-resolved and assigned to is empty 

once you get this you can create a metric to find to whom the incident is assigned. 

https://www.servicenow.com/community/developer-forum/how-do-i-find-incidents-where-resolved-is-befor...

https://www.servicenow.com/community/developer-forum/how-to-identify-the-auto-closed-incidents-from-...

[balarpm · Accepted solution]

Atul,

Thanks a ton for your inputs.