Attachments in ServiceNow receive strange file names

Manisha30
Tera Guru

‎11-21-2023 08:42 AM

HI All,

 

One of our user of ServiceNow raised an issue saying that the Attachments in ServiceNow receive strange file names. Please see the attached screenshot below.

crazynames.png

Can someone help us on why we are getting these kind of names for attachments in ServiceNow. Any help would be appreciated.

 

Thanks in Advance!!!
Manisha

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SanjivMeher
Kilo Patron
Kilo Patron

‎11-21-2023 09:27 AM

How are these attachments attached to the records? If it is via an email, it could be the user who is sending with that name. Another reason could be there may be a custom business rule in attachment which is renaming the attachments.


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