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Backfill assignment group based on assigned to selected and with additional filter

rambo2
Kilo Guru

HI Team,

 

Assignment group should have a reference qualifier as type contains HR. (this is done but)

if assigned to is selected first, assignment group with type HR and in which selected assigned to person is part of should be shown.

I am able to get assignement groups based on assigned to, but how to get type as HR and how to get first requirement.

All this at a time?

1 REPLY 1

Abbas_5
Tera Sage
Tera Sage

Hello @rambo2 ,

please refer to this video:
https://www.youtube.com/watch?v=p_1oOjahLy0

 

Been in a predicament in ServiceNow, where you know the person a task needs to be assigned to, but don't know the right group? I got you! In this video, we add an advanced reference qualifier on a dictionary override on the assignment group fields (for incidents) that calls a server side script ...