Basic feature of showing SLA details to end users in service portal missing OOB?

[Suggy]

I feel that the basic feature of showing SLA details to end users in service portal missing OOB when an Incident is created.

I have seen in instances where a P5 incident is created, sla would be 5 days but meanwhile end user would be asking for updates every day whereas the fulfiller thinks its a simple incident, let me low prioritize it and he thinks to solve it on last day.. like that many such scenarios are there.

So I feel that showing SLA details to end user on portal is a basic thing.

Now that I want to propose this to all my customers - I just wanted to check with you all, how easily can we customize this to show SLA details on the portal?

[Dr Atul G- LNG]

Hi @Suggy 

Date , means Due Date i am referring here. 

[Suggy]

Hi @Dr Atul G- LNG As per ServiceNow, Due date is legacy field and it will always be empty.

[Dr Atul G- LNG]

Hi @Suggy 

https://www.servicenow.com/community/now-platform-forum/how-to-display-sla-on-service-portal-inciden...

Might be helpful.