Basic feature of showing SLA details to end users in service portal missing OOB?

Suggy
Giga Sage

‎10-30-2024 08:23 AM

I feel that the basic feature of showing SLA details to end users in service portal missing OOB when an Incident is created.

I have seen in instances where a P5 incident is created, sla would be 5 days but meanwhile end user would be asking for updates every day whereas the fulfiller thinks its a simple incident, let me low prioritize it and he thinks to solve it on last day.. like that many such scenarios are there.

 

So I feel that showing SLA details to end user on portal is a basic thing.

 

Now that I want to propose this to all my customers - I just wanted to check with you all, how easily can we customize this to show SLA details on the portal?

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Dr Atul - LNG
Tera Patron
In response to Suggy

‎11-05-2024 12:59 AM

Hi @Suggy 

 

Date , means Due Date i am referring here. 

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Suggy
Giga Sage
In response to Dr Atul - LNG

‎11-05-2024 08:30 AM

Hi @Dr Atul - LNG As per ServiceNow, Due date is legacy field and it will always be empty.

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