I have followed the Docs steps to add Agent Workspace to the Workspace tab, however it is listed there, but when I click on it, I get a new tab and it stays blank. In looking through other related questions, one states to remove the parent app, howev...
Hi,Iam trying to make Additional Comments mandatory when incident state is cancelled. For this i created UI Policy with condition State is Cancelled and UI action where additional comments are mandatory true. But it is allowing incident form to save ...
Hello Team, I have requirement to hide the delivery time from the catalog item. I have marked the hide delivery time check list in catalog item but we are able to see it on the form.Please suggest me.@Community Alums @BharathChintala
I was unable to apply filter condition in Nxt Exp, even after selecting some filter, filter is not getting applied and also reports are not getting refreshed accordingly..
When running an Incident SLA report, the report comes back with duplicate incident numbers when there is a breach with more than one assignment group. We would like a report that is not contigent on the assignment group and the report will produce on...
I have added a watch list widget on portal. I have placed it on right side of the page. But it should be placed under standard ticket tab widget as a tab. As like activity tab this widget also as tab it should be avaialable. I have mentioned the pict...
Hi,I have a catalog form and It has a field called Item number and I want to auto-generate that number with an increment of a default value like Same as Incident.Please help me.
1.I have a data policy on incident table to make close code and notes mandatory when state is resolved or closed.2.I have 2 ui policies with same order 100 i.when state is closed or cancelled then make close code and notes read only.ii.when state is ...
Hi, It's little bit complicated, especially for me, cause I want to sent last updated work notes to other system using API, and I have something like that in the Business Rule: var worknotes = current.work_notes.getJournalEntry(1); var onlyNotes ...
Hi can anyone help me with the scenario for the email notification to be created when incident state is cancelled and attached the ritm to the incident i want a email to the caller of the incident caller. subject: Your incident has been ********* wit...
Hello Experts,I have created a table which is getting extended from cmdb_ci table. The table is created. Now the business user is telling me that the table shouldn't be extended from cmdb_ci. is there a way to remove the extends from the table after ...
I would like to create a report on Incident table where the filter condition will be - 'Opened by' is 'ABC Group Name'. which means Opened by will be a group name not a individual user.
Hi ServiceNow folks, I need some help on following query, Can you please help me on it. Query : when assignment group is not empty assign to should be first member of assignment group on incident record. ThanksMani Polisetty
Hi All,I wanted to know, how to replace a hardcoded sys_id with system property in condition Business RuleI am trying to replace the sys id with system property in condition but unable to achieve it.Please help.
Hi All,I am new to ATFC, can you please some one guide me how to do sample use case like visibility of modules(create, new, open,etc) when we click on Incident application using ATF. One more use case like : Choose the correct combination of impact a...
