Post zurich upgrade incident is not loading in the Agent Workspace

[Harshal Aditya]

Hi Experts,

Recently we upgraded to zurich and we noticed that incident record is not loading in the Agent Workspace -

Could you please suggest on the same ?

[Ankur Bawiskar]

@Harshal Aditya 

Did you try to repair the workspace plugin?

If it doesn't work with that then raise a case with ServiceNow

Other records also not opening like CHG, PRB etc?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Bihag Raval]

Other records also not opening like CHG, PRB etc? - worked

no help from ServiceNow as, it's deprecated as per them. 

[Tanushree Maiti]

Hi @Harshal Aditya 

1.  Clear your browser cache and perform a cache.do in the instance or open it in Incognito /Inprivate browser

2. If still issue persists, Repair ServiceNow Agent Workspace plugin (com.agent_workspace)

[Harshal Aditya]

Hi @Ankur Bawiskar - Thanks for your update
The Agent Workspace plugin is not available for upgrade/repair as it is deprecated by ServiceNow. And also no help from ServiceNow as it is deprecated.