Post zurich upgrade incident is not loading in the Agent Workspace

[Harshal Aditya]

Hi Experts,

Recently we upgraded to zurich and we noticed that incident record is not loading in the Agent Workspace -

Could you please suggest on the same ?

[Ankur Bawiskar]

@Harshal Aditya 

Did you try to repair the workspace plugin?

If it doesn't work with that then raise a case with ServiceNow

Other records also not opening like CHG, PRB etc?

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