Resolved! Want to hide Delete option for Incident
I do not want anyone to delete Incident from Incident record or from the List view as well. What will be the best option
Forum Posts
How to check if a property has a value in a script include?
Hi All,I have a system property which has value of an email address.Now an incident will be created if the recipient is the above email address. We have created a script include where we have called the system property. Now I need to check if the sys...
Resolved! I am unable to search with multiple values for Location reference field on Incident form
I have Location reference field, when i wanted to search with multiple colmns of Location on the Location field on Incident form it is not given results.My requirement is like, when i entered some information in the location field then it needs to di...
Resolved! I want to set the category to the incident form from Email
When I send the below data via email to ServiceNow,Category: Apps - Data to ReportSub Category: Master Data It is not taking the Category and Sub category. If I give the value of the choices in an email like below, it is setting the category and sub ...
3-strike rule implementation in ServiceNow
Hello Community,We are looking to implement 3-strike rule in ServiceNow which will automatically send out emails to the user if incident or task is in pending status. This should take into reference user's out of office and emails getting out during ...
How to add option on Action on selected rows
Hello I have requirement to add select option in existing on action on selected rows.once we click on that we will get some options like add to update set, Delete and create application etc.Here I want add one more option "Select". Please help
How to store multiple arrays in a parent array?
I'm having two arrays array 1 = [ a, b,c]array 2 = [x,y,z]Now I need to store all these two array's in some place and if I call a[0] then I need to get output as a,b,c and if I print a[1] then I need output as x,y,z can some one please help me how t...
Resolved! A report to publish on Incident state Open Vs Closed. Open(new, in progress, on hold) Closed(resolve
Hi,A report needs to publish on Incident state Open Vs Closed. Open(new, in progress, on hold) Closed(resolved & closed).Basically 2 columns I have to show i.e. Open & Closed. Please help me to do this.
Critical incident Formula indicator
In the servicenow documentation the formula to calculate the % of new critical incidents is as follows The percentage of new incidents filtered on the Priority breakdown with the breakdown element 1 - Critical. The score is calculated according to th...
Resolved! Operation Failed: com.glide.rest.domain.ServiceException: Source: com.glide.ui.ServletErrorListen
Hi All, I am getting below error. It works fine only after giving the "admin" role. I have tried giving web service roles, it didnt work.Please help with answer ASAP. It is an integration between ServiceNow and SAP. Operation Failed: com.glide.rest.d...
Resolved! Dashboard - Bar chart
Hello,I created a widget on Dashboard that shows a bar chart, that displays the open calls by time. the problem that I don't see where i can present it 'week by week' at the last 8 week. like in the following example: I succeeded only to preset this ...
List view field value and form view field value doesn't match
We have a Breach Duration, Duration type field on Breach Response table. We are calculating Breach Duration using display BR, we are calculating it through GlideDateTime. Difference between created time and current time is equal to Breach Duration, ...
Resolved! Custom Time to Resolution Report
Need help creating a custom report. Not sure how to go about this one. The business requirement is to create a report (could be a bar or donut) with date ranges.Date ranges are (Less than 1 day, 1-2 days, over 1 week, over 1 month)The values are the...
Adding a horizontal goal line to a Bar Chart
Hello,I want to add a horizontal goal-line to a bar chart. There are charts that I need one line and others that I need separate line for each column.Can you please help me?
Highlight the field value/change background color in list view based on priority
Hi All,I want to change to the background color of a complete record in a list view according to the priority, I knew that we can do for single field. But, I am not sure how can we do it for the complete record in a list view.
