Hi all, When I click on the MARK DUPLICATE UI Action in the Problem Module, a pop up window opens up with many fields. I need to add 1 extra field to the list. Where do I go to add this? For eg - I need to add a Closure Notes field in the below scree...
Hi, I want to add subcategory choice value based on category field. I know we can add with addOption. Can anyone please tell me other ways to do it. Regards, Nivedita
Hi, Ho we can call workflow from another workflow. Can you give one example for it. Regards, Nivedita
Morning! I am looking for information on how to update the sys_pop default ffew for the incident table list view. It looks like from default it is presenting all fields on the form. Can this be altered from the CXS view? Does a new sys_pop view need ...
I am looking for option to restrict one particulate assignment group to access other assignment group tickets. is there any option available?
Hi Team, I have a requirement to create a report on responses under Customer satisfaction survey with Smiley. It is triggered once incident ticket is closed.Just want to fetch report with responses and with incident number. Regards, Shriyansh
There is a one string field function (present on User (sys_user) table) .This string field is present on a database view too.Whenever I change the value of string field on User table , record is create with new value in database view.I don't want to ...
Hello All,We are Implementing a Major Incident Management in ServiceNow and would be interested to know the process flow that is being followed as best practice. as per ServiceNow Docs @https://docs.servicenow.com/bundle/tokyo-it-service-management/p...
Hello,I want to capture On-Hold dates for Incidents and SR's in ServiceNow through reporting. Is there any feature (columns, etc.) that can be used to capture this?
Hi, Can we use onchange script in onload client script. I want to know about it and if answers is yes, please provide me one use case for it. Regards, Nivedita
I have a requirement called Display Pop-up Message in Incident Form. 1. I have created a customized field called 'User Contacted'(String) on the Incident form and this field has choices (Phone, Email, Chat). 2. 'User Contacted' field should display ...
Hi Team, We have a requirement to stop assigning the incidents to the resource who is on leave. For Example: Person 1 is on leave and Person 2 trying to assign an incident to Person 1, What our expectation is either we can hide his name from the grou...
I want to use GET API (Table level) but issue is response may hold more than 10000(ten thousand) records. Question How can I show a Table ApI with response holding back more than 10000(ten thousand) records to be specific around 20000(twenty thousand...
Hi, We have a requirement on the integration send the additional comment into the same line from ServiceNow instance to another tool when update the additional comment in incident.The issue we are facing is that there are additional comments s, wh...