Please help business rule script as mentioned below requirement Occasionally, incident tickets are created without an assignment group. According to the process, this should not happen, but we cannot always identify and solve the root cause for this....
Hi experts,I have configured activity formatter in dev and moved to QA.It is working fine in dev but on QA activities is not capturing most of the filed changes. Please guide me how to fix this Please find Dev and QA screenshots below.
Hi Everyone,I have a new hire workflow that I’m having trouble understanding how to configure the approval task short descriptions to display a unique short description. I’m not the best with scripts and workflows and would appreciate any insight you...
Hi Folks,I have a catalog item where there are 10 checkboxes under one label, So i need a catalog client script where user should be able to submit the catalog only if he enables one checkbox minimum.Any leads on that?
I have date/time field and I want to select the future date/time with today's date but with a future time.Basically, I want to write a script to have only future dates and also we can have today's date but with future time if date is the past date an...
Hello connections,Currently I am working on inbound integration, which means a third party application will create incidents in ServiceNow. For this I need to create some inbound APIs for creation and updating of incidents in ServiceNow and then shar...
Hi All, I have field A (currency type). While creating a record I give some value it has to copy on field B(current field).After insertcurrent.b = current.A;current.update();is there any option without using current.update(); Regards, Rushi
Hi All, I need to send the survey link via email notification. But i am using the event fired condition in email notification. Please find the attached pictures for better understanding. please give any advice. 1. when incident is closed the Trigger ...
Is there a built-in way to apply an incident form template to multiple incidents at once? Something like selecting multiple incidents from list view and then applying the template to those incidents like the option at the bottom that lets you delete,...
Do we have any functionality in Service Now to link kedb's with incidents. Appreciate if someone can share a detailed process around this.
It is possible to know the records of an incident table when an assignment group is escalated to one queue to another queue and who is the previous owner and current owner in a particular time period is there any scripting?
Can we use OAuth2.0 authentication for a GET Table API
Hi i need to create a report on all incidents which were assigned to the group "NAM - AN - Cost" and reassigned to the group "NAM - AN - Finance" team in the last 30 days. Is there a way to achieve this?
I have read that g_form does not work in workspace.Ideally would have used the g_form.removeOption, but what can I use alternatively to achieve this.Places where I would like to apply this is on the State field to prevent a ticket from directly being...
Hello Team,I have created Flow Designer it's working fine for me and also able to see SCTASK in the RITM, butwhen other user create RITM unable to see SCTASK in the RITM and in flow getting error like"The requested flow operation was prohibited by se...
