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SLA Escalation

I wanted to do escalation when SLA reaches 50% L2group should get notification and when it reaches to 75% & 100% L3 group should get notification, through flow designer .

Resolved! Remove Parent-Child relationship from Incident

Hi guys,I accidently created a parent-child relationship for an incident which should've been a independent incident.How do i remove this dependency. I only want to keep the child incident and remove all parents.Please help!

NancyR24 by Mega Contributor
  • 2391 Views
  • 2 replies
  • 1 helpfuls

How to find backend names to create UI Policy

Hi All, I created a business rule as to where an incident needs to be attached to Emergency Changes before closing. But also need to create a UI policy to guide the user to the correct tab "Incident Pending Change" I am not able to find backend name ...

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CJPeterson by Tera Expert
  • 758 Views
  • 5 replies
  • 1 helpfuls

How to show user ID instead of Name

Hi Friends, I have a reference field referring users table. It is populating users name when I select any record in that field. But our requirement is to show userID instead of user name. Please guide how can I set this configuration.  RegardsEvan.

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Evan2 by Kilo Guru
  • 1730 Views
  • 3 replies
  • 0 helpfuls

How to set value on current form using ui action

How to set value on current form using ui action.i have one ui action on incident formwhen i click on it it will open one form with two fields from another tableand when i submit it will capture some fields on that form.but i want it to restrict or c...

shweta14 by Tera Contributor
  • 2579 Views
  • 6 replies
  • 0 helpfuls

Having issue with mandatory fields

I'm currently working on ServiceNow REST API to create Incidents. For that I need to get the fields that are mandatory, so that I  can make them required.  I have already tried getting data from sys_dictionary table but the mandatory fields are shown...

DineshD by Tera Contributor
  • 1271 Views
  • 9 replies
  • 3 helpfuls

Personalize option on service portal list view

I had a requirement. How to add Personalize option on service portal list view, which is one of my requirement .i didn't get related answer for this question. Feature to allow end users to add or remove columns from list view on service portal. Could...

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Community Alums by Community Alums  
  • 898 Views
  • 1 replies
  • 1 helpfuls