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Form Views & View rules

Hi I would like non admin/non group members to only have one view on Project, while allowing admin/group members to be able to select other views. How can I achieve this? I tried an advanced view rule(shown below and variations of this), this does pr...

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Community Alums by Community Alums  
  • 1530 Views
  • 3 replies
  • 0 helpfuls

How to Create Report for Survey's result???

Hi All,I have created Incident survey when the incident closed. Can any one guide me how to create report with the below conditions? Number of surveys sent in a monthNumber of surveys responded to in a month% of satisfied vs. not satisfied% satisfied...

Divya K1 by Tera Guru
  • 1147 Views
  • 2 replies
  • 2 helpfuls

Resolved! Dashboard for Discovery

I am working on creating a Dashboard for ServiceNow Discovery on CMDB Objects Need to figure out which table to used and how to filter best to use bar chart or list table for the type of report: 1) How many objects are being discovered in Discovery?2...

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Resolved! Incident Reduction via Event Correlation

Hello Community,I am looking for some help. We have a requirement to perform correlation of Incidents in order to reduce the incident counts and create problem records. We do not have any monitoring tools in our environment and our CMDB data is pulle...

Imran Shad by Mega Expert
  • 1527 Views
  • 3 replies
  • 1 helpfuls

Resolved! Does not contain

Hi,I want to filter records on incident table with reference field "assignment_group doesn't contain network".  var gr = new GlideRecord('incident');gr.query(),if(gr.assignment_group.name!="net") //I have used this way and tried with indexOf but it i...

Parsing email body in an inbound email action

I need to parse data from email body and push it to one of the reporting table.Receiving an automated email everyday containing details against Server Backup. The report is being received as part of the email body and I need to parse the data and pos...

Maheshwar1 by Tera Contributor
  • 1065 Views
  • 6 replies
  • 0 helpfuls