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Metric to track assignment group changes

Hello Experts,I need to track assignment group changes for incidents. I can see OOTB metric definition is already available but it is not creating any instance when I change the assignment group. Could you please if I'm missing something here?Thanks,...

How to add Impersonator option on Portal.

Hi Developers, I'm trying to learn Portal from scratch as I have 0 knowledge about it.Please guide me on how I can add Impersonator option under Profile on portal page in very simple & understandable way.Also request you to please try to explain what...

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Naveen87 by Tera Guru
  • 1132 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to call a script include from assignment Rules - Script

Hi,Please guide me how to call a script include from Assignment scriptI have created an assignment rule and added a script to call script include example: var a = new SetAssignmentGroup().populateAssignmentGroup(); script include :created a script in...

Community Alums by Community Alums  
  • 1100 Views
  • 3 replies
  • 1 helpfuls

Delete an archive table

Hello all,     How can I delete the table of: ar_u_product_incident?  I have already deleted all of the records, but I am not finding the ability to just delete the table. Thank you.

lonesoac01 by Giga Guru
  • 1198 Views
  • 3 replies
  • 1 helpfuls

Resolved! Pass Caller Location from Record Producer

Hi.I have a Record Producer capturing incident details on the portal. We've just introduced User Locations and this populates a read-only field on the Incident form.However, when a user submits an incident via the portal, the users location doesn't i...