Change variable with keyword from body of an email via inbound action
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11-14-2023 07:42 AM
Hello!
I am needing to change a variable in an incident based on the keywords of High or significant within the body of an email. If the email contains Severe then I would want to have the Priority changed to 1-High and if the body contains Warning I would want the Priority to be set to 2-Significant.
Any help with this would be great!
Thanks!
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12-03-2023 11:55 AM
If the email contains Severe then I would want to have the Priority changed to 1-High and if the body contains Warning I would want the Priority to be set to 2-Significant.
Atul: Actually we can set priority , bcz priority is depend on Impact and urgency. but it is look like a doable case.
Create a data look up table
where
match = Subject contains - Server
Set
Impact = 1
Urgency = 1
2nd case
match - Body contains warning
Set
Urgency =1
Impact = 1
also think a case, if body contains both server and Warning then , need to write logic.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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