Change variable with keyword from body of an email via inbound action

[Justin Dirks1]

Hello!

I am needing to change a variable in an incident based on the keywords of High or significant within the body of an email. If the email contains Severe then I would want to have the Priority changed to 1-High and if the body contains Warning I would want the Priority to be set to 2-Significant.

Any help with this would be great!

Thanks!

[Dr Atul G- LNG]

Hi @Justin Dirks1 

If the email contains Severe then I would want to have the Priority changed to 1-High and if the body contains Warning I would want the Priority to be set to 2-Significant.

Atul: Actually we can set priority , bcz priority is depend on Impact and urgency. but it is look like a doable case.

Create a data look up table 

where 

match = Subject contains - Server

Set 

Impact = 1

Urgency = 1

2nd case

match - Body contains warning 

Set 

Urgency =1

Impact = 1

also think a case, if body contains both server and Warning then , need to write logic.