Copy work notes from child to parent incident

[Chandra31]

How to copy work notes from child to parent.

@Ankur Bawiskar 

[AnubhavRitolia · Accepted solution]

Hi @Chandra31 

Create a Business Rule as After Update with below Condition:

Work Notes Changes

var lastWorkNote = current.work_notes.getJournalEntry(-1);

var parentInc = new GlideRecord('incident');
parentInc.addQuery('sys_id',current.parent_incident);
parentInc.query();

if(parentInc.next())
{
parentInc.work_notes = lastWorkNote;
parentInc.update();
}

[Ankur Bawiskar]

@Chandra31 

you can easily achieve this using flow designer with no script.

Did you explore that?

[Saurav11]

Hello,

You can write a after update BR on incident table with condition that parent incident is not empty 

And use the below script:-

(function executeRule(current, previous /*null when async*/) {
var gr=new GlideRecord('incident');
(gr.get(current.parent_incident))
{
gr.work_notes=current.work_notes.getJournalEntry(1);
gr.update();
}
})(current, previous);

Please mark my answer as correct based on Impact.

[Aman Kumar S]

Hi @Chandra31 ,

You need to create an After Update Business rule

Filter condition as:

Parent Incident - is not empty

Work notes - Changes

Script as:

var parentIncGR = new GlideRecord('incident');
if(parentIncGR.get(current.getValue("parent_incident")){
     parentIncGR.work_notes = "Update from Child Incident " + current.getValue("number") + " : " +current.work_notes;
     parentIncGR.update();
}