Create incident when user added to a group

Nathan Okh
Mega Sage

I have a requirement to create an incident when a user is added to a group.

The incident should include the User who was added in the Caller ID.

 

Can anyone help?

I'm hoping this can be done via a workflow or flow design.

1 ACCEPTED SOLUTION

Siddhesh Gawade
Mega Sage
Mega Sage

Hello @Nathan Okh ,

 

You can do this simply by creating a flow designer as follow.

1. Created trigger when user is added group.You can add more conditions using condition builder as per your business requirement.

SiddheshGawade_0-1706201020870.png

 

2. Create a record based group member record. Add more fields, and add the user in any field as per need. I just added in short description field.

SiddheshGawade_1-1706201200126.png

 

And that's it. You are all set. Let me know if anything required.

 

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.


Regards,

Siddhesh

View solution in original post

6 REPLIES 6

Glad to hear😊

Hello @Nathan Okh 

 

Modify you flow something like this,

SiddheshGawade_0-1706206771461.png

 

In if conditions check the sys_id of group/ groups.

SiddheshGawade_1-1706206827554.png

 

Based on condtions send notifcation or create record,

SiddheshGawade_2-1706206883657.pngSiddheshGawade_3-1706206901722.png

 

 

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.


Regards,

Siddhesh