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01-25-2024 07:53 AM
I have a requirement to create an incident when a user is added to a group.
The incident should include the User who was added in the Caller ID.
Can anyone help?
I'm hoping this can be done via a workflow or flow design.
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Incident Management
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01-25-2024 08:48 AM
Hello @Nathan Okh ,
You can do this simply by creating a flow designer as follow.
1. Created trigger when user is added group.You can add more conditions using condition builder as per your business requirement.
2. Create a record based group member record. Add more fields, and add the user in any field as per need. I just added in short description field.
And that's it. You are all set. Let me know if anything required.
Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.
Regards,
Siddhesh
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01-25-2024 10:31 AM
Glad to hear😊
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01-25-2024 10:22 AM
Hello @Nathan Okh
Modify you flow something like this,
In if conditions check the sys_id of group/ groups.
Based on condtions send notifcation or create record,
Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.
Regards,
Siddhesh