Dashboard for Repetitative tickets

[Garvit1]

Hi Team,

i need to create a dashboard ticket which are repetitive, how can i do that is there any way in ServiceNow to achieve that if yes, what filter i can apply in the report to showcase, rather than doing in the excel.

Regards,

Garvit

[Dr Atul G- LNG]

Hi @Garvit1 

That is what I asked , what is definition on repeats here? 

Are you referring to Short Description or Category or CI ? Once you define this then need to see how the reports can be generated.

[Garvit1]

@Dr Atul G- LNG  short description

[Dr Atul G- LNG]

Hi @Garvit1 

Based on short description is actually tough the reason is the incident may have different short description like

Issue in laptop

or

Laptop issue

for human both are same but for system these are different when come to compare. This can be ( not 100% sure as of now, but with Now Assist and Gen AI will help to bring this details.