Make additional comment read only in portal when state is resolved in incident table.

pdisrilatha
Tera Contributor

‎09-26-2024 01:38 AM

Make additional comment read only in portal when state is resolved in incident table. 

we need clone the existing widget to new widget and make this possible. Please help me to resolve this issue.

pdisrilatha_0-1727339685367.png

 

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Sandeep Rajput
Tera Patron
Tera Patron

‎09-26-2024 01:55 AM

@pdisrilatha You can simply achieve this by creating a field level write ACL on Additional Comment field on incident table with condition state is not resolved.

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pdisrilatha
Tera Contributor
In response to Sandeep Rajput

‎09-26-2024 02:04 AM

This a existing ACL ,i have updated state to resolve, close and complete but it is not working.

pdisrilatha_0-1727341381490.png

Can you help me : if possible

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Sid_Takali
Kilo Patron
Kilo Patron
In response to pdisrilatha

‎09-26-2024 02:32 AM

Hi @pdisrilatha I don't see any flaw in this ACL. Test it correctly as it will evaluate to True only if caller_id or opened_by or on Behalf By field is current logged in User and State is one of Resolved, Closed, Cancelled.

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pdisrilatha
Tera Contributor
In response to Sid_Takali

‎09-26-2024 06:31 AM

HI @Sid_Takali ,I am completely new to ACL.so could you please explain me briefly to me it will help full to me. what needs to be done.

 

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