Dashboard Incident not updated from 2 days

Garvit1
Tera Contributor

Hi All, 

 

I want to create a dashboard where open incidents not updated from 2 days to show.

please share the query to run. 

Regards,

Garvit

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Garvit1 

 

Create a report on Incident table

 

LearnNGrowAtul_0-1702978961989.png

LearnNGrowAtul_2-1702979064337.png

 

 

 

and then add the report to dashboard

 

LearnNGrowAtul_1-1702979001028.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Garvit1 

 

Create a report on Incident table

 

LearnNGrowAtul_0-1702978961989.png

LearnNGrowAtul_2-1702979064337.png

 

 

 

and then add the report to dashboard

 

LearnNGrowAtul_1-1702979001028.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS
Tera Patron
Tera Patron

Hi @Garvit1 ,

 

create a report where you utilize the condition updated relative on or more than 2 days ago and state is one of “new, in progress, on hold etc.”. This should solve your request.

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/