Disable onLoad message in Incident record

[unlucky_Baro]

After upgrading to the Xanadu version from Vancouver, I keep encountering the following message when loading an Incident record:

"Have you tried the Express List on Service Operations Workspace? It allows an easy and live visualization of the alerts. Watch the demo and learn more."

I've searched through various tables but haven't found a way to remove it. Is there a solution to get rid of this message?

[lukasz szumilas]

Set property "show_sow_enhanced_experience_message" to false

@unlucky_Baro if it helped you please mark the answer as correct, thanks in advance ! 🙂

[Karl F-V]

Do you have a link where we can find this please as have the same issue.

[lukasz szumilas]

Sure, its

{insert_your_instance_name}/sys_properties.do?sys_id=f088a983ff0542100ff96cff793bf17b&sysparm_record_target=sys_properties&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=name%3Dshow_sow_enhanced_experience_message%5EORDERBYname%5EORDERBYsys_id

[Scott Reitz1]

There is a system property that you can update to resolve sys_properties

1. Enter in sys_properties.list in the All menu
2. Search for show_sow_enhanced_experience_message and open the record
3. Type false in the value field

[JoeSmOe-88]

That was it. Thank you, mate!