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06-10-2025 07:21 AM
I have a field called "Test1" which is a string field, and I am capturing it in Activities, so when we are modifying fields, it is getting captured in Activities, but when we make it empty and save the form, then also it is getting captured as "[Empty] was previousValues."
The requirement is, when it gets changed to empty, we don't want to show it in Activities.
Is it possible to have some condition to achieve it?
Solved! Go to Solution.
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06-10-2025 08:14 AM
that's how OOTB the audit works and activities filter work and it captures everything
You cannot restrict or tweak that.
Please inform your customer about this platform behavior.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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06-10-2025 07:48 AM
I do not believe it is possible to not display when it changes to empty. The activity is just looking at the audit history of the records so once you add it to the activity steam it will show all changes to the field.
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06-10-2025 08:14 AM
that's how OOTB the audit works and activities filter work and it captures everything
You cannot restrict or tweak that.
Please inform your customer about this platform behavior.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-10-2025 12:40 PM
Hi @AjKadam
It is an expected behavior, and we cannot change it.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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