Dynamically set assignment group based on the caller

NishaB
Tera Expert

Hi,

I want a task to be done. When the caller is creating an incident record, I want the assignment group to be dynamically populated with the assignment group of the caller. How to do this? Please provide the code

1 ACCEPTED SOLUTION

@NishaB 

I believe I shared solution using business rule.

You can use onChange and glideajax and use similar logic and set the group

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

10 REPLIES 10

@NishaB 

I believe I shared solution using business rule.

You can use onChange and glideajax and use similar logic and set the group

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader