Emails which are sent are not added to Activity log for Interaction Table

[soumyadaggula]

Hello Team, 
Am sending emails through UI action on Interaction Table, and I want the email which is sent to the user should be added in Activity log. 
I have added 'Emails-autogenerated' and 'Emails-correspondence' to filter activity, but still I do not see emails which are sent are getting added unlike for Incident table.

Kindly help.

[soumyadaggula]

@Maik Skoddow 
Is there any code that I need to add Maik ?

[Maik Skoddow]

Hi @soumyadaggula 

usage of GlideEmailOutbound API is not recommended, and I also found no way to set a link to target record via that approach.

Instead go the common approach via event-triggered notifications.

Maik

[soumyadaggula]

Hi @Maik Skoddow 
am using a script include to generate a code, and calling that script include in UI action and sending the email to the user with that code. 
How can I achieve this through event-triggered notifications? 

[Maik Skoddow]

Hi @soumyadaggula ,

sorry, but this is one of the most described features in ServiceNow. There are tons of articles, videos and documentation.

Just one example: https://www.youtube.com/watch?v=YSZFiumGXj4

Maik

[soumyadaggula]

thank you Maik !