Flows are not getting triggered automatically

[AkashL722774083]

I am facing this issue where my fields were not getting updated via flow designer , but when I use debug mode  the fields are getting mapped and updated . This flow is for Service Catalog . I checked in execution and none of the flows are getting executed what can be the reason for this.

[Ankur Bawiskar]

@AkashL722774083 

So it's a global issue and not related your catalog item.

Things to check

1) is your REQ auto approved after submission or it's in pending state? If it's auto approved then Flow should kick off

2) your instance should have only 1 Workflow on sc_request table. Hopefully it's not deactivated or not deleted.

check these links

Flow not triggered by Service Catalog 

Flow Designer not Triggering for Service Catalog Request Item 

"Service Catalog" Trigger type Flow is not started when Catalog Item request is created 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AkashL722774083]

Yes checked there is only one workflow and it's active

[Ankur Bawiskar]

@AkashL722774083 

please check the responses in other links

It talks about an OOTB BR

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AkashL722774083]

Thanks for your help. We identified the issue — it occurred because the default values of some choice fields on the request table were changed. After reverting them back to their original defaults, the flows are now working correctly.