Form activated once resolve button is clicked on incident form in SOW

[mbm]

Hi all,

We recently went live with the ITSM module of ServiceNow; so the product is pretty new to me...
I wanted to add a field on the resolve form which pops up when clicking the resolve button on the incident form in SOW.
I have checked the related UI action , and noticed a form is submitted probably with the name "resolve_incident" but I was not successful in finding out how to access that form. 

Is there someone who can give me some guidance how I can navigate to that form in order to change it?
I have added some details in the attached document
Thanks in advance for any advise.

[Anirudh Pathak]

Hi @mbm,

Please follow below steps -

1. Open any incident form on the native view, right click on form header and select View > SOW Incident Resolve Modal.

2. The record is opened in the SOW Incident Resolve Modal view. Again right-click on incident form header and select Configure > Form Layout.

3.Move the required fields from the Available list to the Selected list. Select Save.

4. Navigate to SOW and click on "Resolve" UI action the fields you have added using above steps will be present on the "resolve dialog box".

Please mark my answer as Helpful/Accept as Solution if it resolved your issue.

[mbm]

Dear Anirudh Pathak,,
Thanks for the clear instructions. I checked our instance based on your instructions but I got stuck.
The mentioned view does not exist at my end; thanks to the  input of Pratap135 I also noticed that the payload content of the related action payload definition refers to a modalpath instead of a view.
So I am still looking for some assistance to help this covered.
Thanks in advance.

[Anirudh Pathak]

Hi @mbm,

The SOW app might not be updated to the latest version that's why that view is not available.

Once you update to the latest version you should be able to add new fields to "Resolve" dialog box.

Please have a look at this community post- 

https://www.servicenow.com/community/service-operations-workspace/sow-incident-resolve-dialog-box/m-...

[Prataps135]

Hi @mbm ,

We can add not field in this by using UI builder where you find that this is a popover and field can be directly added there.

Please mark helpful for you found.

Regards,

Pratap Singh Sisodia