Get assigned_to from trigger condition of assessment instance

[SteffenSchmidZH]

Good day

I'm facing a challenge and would like to ask you for advice: We have activated surveys in ServiceNow, which are created and sent when incidents are set to “closed” status.

In order to make the survey reporting a little more precise, I would like to use the survey to evaluate which person or assignment group is registered on the incident. However, I cannot dotwalk to the trigger ID (Incident: INC....) via the report on the assessment instance because this is a field of type "Trigger ID".

Has anyone already solved a similar problem or has a solution?

Best regards and many thanks in advance

Steffen Schmid

[Voona Rohila]

Hi @SteffenSchmidZH 

You can create database view and report on that.

This is OOTB Example, You can replicate in similar way for Incident table.

[SteffenSchmidZH]

Hello Voona
Thanks for your fast response. I am going to test it and mark your answer as the solution to the question.
Kind Regards
Steffen

[Voona Rohila]

You can also dot-walk from Task Field