How can I stop automatic problem record creation when a major incident is resolved?

[e__priyan1813]

Hello All,

Whenever a major incident is resolved, a problem record is automatically created by the system. I found the out-of-the-box (OOB) flow responsible for this behaviour and deactivated it,

but the issue persists. I’ve checked all business rules, client scripts, and workflows, but found nothing related to this. Does anyone have any suggestions on how to resolve this?

[Natraj S]

This issue is because of Yokohama upgrade, Kindly check whether the property "com.snc.problem.auto_creation.enable" is enabled. If not create new property with below values.

Name - com.snc.problem.auto_creation.enable,

type - string

value - false

Kindly let me know if you have any queries.