How to create first call resolution rate(last 7days) Report?

nikita-chopde
Tera Contributor

Hello,

I am trying to create first call resolution rate(last 7days) Report for the incident table but I am unable to understand which table use for the report (Incident or Incident_matrics table).could you please help here, how can I create the report for the type score and which conditions need to give so that report will provide the correct data.

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