How to get the sender email address from inbound email action onto an email data type field

Navaneeth1
Tera Guru

I have a requirement where I have a custom field in a form named "Sender Email Address" of the data type "email".


Could someone please tell me how I can populate this field with the email address of the person who will open the record/ticket using an inbound email action?

 

(the person will be the one sending an email to the ServiceNow instance to open the ticket/create record)

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Saurabh Gupta
Kilo Patron

Hi,
You can use "email.origemail" to save sender's email.

 

 

Could you please let me know how the entire script should be if i have non-script actions already assigning certain values to other fields?

 

Hi,
Share you script ?

 

 

There is no script as of now.