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12-21-2023 07:17 AM
I have a requirement where I have a custom field in a form named "Sender Email Address" of the data type "email".
Could someone please tell me how I can populate this field with the email address of the person who will open the record/ticket using an inbound email action?
(the person will be the one sending an email to the ServiceNow instance to open the ticket/create record)
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12-21-2023 07:53 AM
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12-21-2023 07:23 AM
Hi,
You can use "email.origemail" to save sender's email.
Thanks and Regards,
Saurabh Gupta
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12-21-2023 07:27 AM
Could you please let me know how the entire script should be if i have non-script actions already assigning certain values to other fields?
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12-21-2023 07:32 AM
Hi,
Share you script ?
Thanks and Regards,
Saurabh Gupta
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12-21-2023 07:34 AM
There is no script as of now.