How to populate message in Additional Comments in Incident Form

sriram7 · ‎12-07-2022

Hi Team,

I have UI Action in Incident Form. When I click on that it is converting to request. once I submitted that request, I need to populate a message saying Your Incident is converted to Request : REQxxxxxxx

How Can I achieve this

jaheerhattiwale · ‎12-07-2022

@sriram7You can try below code:

var gr = new GlideRecord('incident');

gr.addQuery("sys_id", "<INCIDENT SYS ID HERE>");

gr.query();

if(gr.next()){

gs.addInfoMessage('Your Incident is converted to Request : current.number');

gr.state = '3';

gr.resolution_code = 'solved';

gr.comments = "Your Incident is converted to Request: "+current.number;

gr.update();

}

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View solution in original post

Ankita19 · ‎12-07-2022

Hi, If you want to show msg at time of submit you can use an onSubmit script . Create the onSubmit script and use this code "g_form.addInfoMessage("message here").

I hope this helps

sriram7 · ‎12-07-2022

Hi,

I need to update this using Business Rule.

I have written after Insert business rule on sc_req_item table.

In this I need to populate Additional Comment message, State, Resolution Fields.

Var gr = new GlideRecord('incident');

gr.query();

if(gr.next())

{

gs.addInfoMessage('Your Incident is converted to Request : current.number');

gr.state = '3';

gr.resolution code = 'solved';

gr.update();

}

I have written this code for updating Additional Comments, state and Resolution code, But it is not working

newhand · ‎12-07-2022

HI @sriram7

If your UI Action runs on client side , please use the below sample code.

g_form.addInfoMessage('The top five fields in this form are mandatory');

If server side, please use this.

gs.addInfoMessage('start must be before end');

Please mark my answer as correct and helpful based on Impact.

sriram7 · ‎12-07-2022

Hi,