How to prevent the updates of state changes in Activity log multiple time

[Intakhab Khan]

Hi,

I have a requirement in which after state changes to Assigned, an additional comments will be added.

Comments will be : "Acknowledged the incident. Investigation is going on and will provide the update shortly."

I'm doing this using After-update Business Rule and here is the script which I'm using:

if(current.incident_state.changes() && current.incident_state == '2') { // State = Assigned(2)

        current.comments = "Acknowledged the incident. Investigation is going on and will provide the update shortly.";

        current.update();

But the issue is, getting fields(state) update in activity log 2 times for state : Assigned was Open. (May be due to other BR is acting upon it or don't know).

But how can I restrict it for only first update or prevent it to update 2 times in Activity log.

Notes : I can't use current.setWorkflow(false).

Thanks,

Intakhab

[Abbas_5 · Accepted solution]

Hello @Intakhab Khan,

For similar kind of issue, please refer to the below link:
https://www.servicenow.com/community/itsm-forum/field-changes-capturing-twice-in-activity-log/td-p/6...

If it is helpful, please mark it as helpful and accept the correct solution.

Thanks & Regards,

Abbas Shaik

[Intakhab Khan]

Hi @Abbas_5 ,

Thanks for the reply and I changed my After-BR to Before and commented current.update(); and now it's working.

Thanks & Regards,

Intakhab Khan