Hello,
That is because even though the options are inactive they are probably used in some of the records so it is showing in the varibale.
Do one thing change the lookup table to sys_choice instead (I am takin the esample of Incident table and category field Please adjust according to your custom table)
Then in the reference qualifier add the below(again adjust the table and field name)
javascript:'nameSTARTSWITHincident^name=incident^element=category^language=en^inactive=false';
Please mark answer as correct based on Impact.
Find your record producer
instanceName.service-now.com/sc_cat_item_producer_list.do?sysparm_query=active%3Dtrue&sysparm_view=
Open up the record, scroll down to Variables related list
Open the variable
Scroll down to the Question Choices and make the choices inactive.
I have no choices listed once I open the variable.
